Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mila Alekseeva

Chico,CA

Summary

Highly motivated Customer Service Representative with professional experience and passion for boosting brand awareness and providing great customer service. Previous experience in working with women's clothing brand LaDaire and NailSunny Beauty Salon in Beverly Hills, Los Angeles. Skilled in managing social media content. Willingness to take on added responsibilities to meet team goals.


Overview

1
1
year of professional experience

Work History

Customer Service Representative

Nail Sunny
08.2023 - 10.2023

Front Desk Management:

  • Handled all the calls, in-person inquiries, and appointments while maintaining a professional and courteous demeanor.
  • Controlled cash and credit card payment transactions.


Employee Schedule Oversight:

  • Managed employee schedules, optimizing staffing levels to meet client demands.


Social Media Content Creation:

  • Created and managed the salon's social media presence, primarily focusing on the Instagram platform (stories).


Salon Maintenance and Organization:

  • Maintained a clean, orderly beauty salon environment, ensuring a pleasant experience for clients and a conducive workspace for staff.

Sales and Marketing Assistant

Ladaire
07.2022 - 08.2023

Sales & Styling

  • Provided personalized customer service, facilitating sales and offering style guidance to individual preferences.
  • Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.


Social Media Management:

  • Managed and curated the store's Instagram page, created content, and fostered an engaging online presence.


Inventory & Operations:

  • Maintained understanding of current inventory, merchandising, and in-store replacement to inform sales strategy.

Education

Master's Diploma - Business Statistics

Saint Petersburg State University of Economics
Saint Petersburg
06.2018

Bachelor's Diploma - Management in Tourism Industry

Saint Petersburg State University of Economics
Saint Petersburg
06.2016

Skills

  • Customer Service
  • Complaint Handling
  • Inventory Management
  • Brand Representation
  • Product Sales
  • Store Maintenance

Languages

Russian
Native or Bilingual

Timeline

Customer Service Representative

Nail Sunny
08.2023 - 10.2023

Sales and Marketing Assistant

Ladaire
07.2022 - 08.2023

Master's Diploma - Business Statistics

Saint Petersburg State University of Economics

Bachelor's Diploma - Management in Tourism Industry

Saint Petersburg State University of Economics
Mila Alekseeva