Mila Carmen
Pet Stylist/Dog Groomer
Chandler,AZ
Summary
Seasoned Dog Groomer and Mobile Pet Stylist with a proven track record at Green Bulldog and Mutts n More, showcasing exceptional scissor skills and dog breeds expertise. Excelled in building lasting client relationships and elevating pet care standards through innovative grooming techniques and stress reduction methods, ensuring over 90% customer satisfaction.
Overview
5
5
years of professional experience
Work History
Dog Groomer
Green Bulldog
Mesa, AZ
06.2024 - 11.2024
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Delivered excellent service to pet owners to drive repeat business.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Scheduled grooming and veterinary appointments for animals.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Kept detailed records of services performed for each animal client.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Ensured safety of animals at all times by following established safety protocols.
- Researched new trends in dog grooming industry to stay up-to-date on best practices.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Performed minor medical procedures such as gland expression and flea treatments.
Mobile Pet Stylist
Mutts n More
Queen Creek, AZ
03.2020 - 10.2022
- Scheduled appointments with clientele for grooming services.
- Assisted in the training of new staff members in proper procedures for handling animals during grooming sessions.
- Performed bathing and brushing of pets using appropriate grooming products.
- Trimmed nails, ears, and fur as needed to maintain pet hygiene.
- Educated owners on proper maintenance of their pet's coat between professional groomings.
- Demonstrated proper handling techniques when working with animals.
- Responded promptly to customer inquiries via phone or email in a friendly manner.
- Delivered excellent service to pet owners to drive repeat business.
- Communicated effectively with clients regarding the progress of their pet's styling session.
- Cared for shears, clippers, and other grooming tools.
- Ensured that all tools were properly sanitized between uses.
- Communicated patiently and clearly with customers to understand desired pet services and specific preferred styles.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained quick styling pace while paying attention to detail, quality and safety and understood and performed correct trims for multiple specific breeds and coat types.
- Greeted customers upon arrival, while providing a safe and secure environment for pets.
Education
Associate of Applied Science - Veterinary Science
Central Arizona College
Coolidge, AZ05-2012
Skills
- Gentle restraint methods
- Patience and empathy
- Professionalism and ethics
- Stress reduction techniques
- Relationship building
- Pet grooming techniques
- Scissor skills
- Dog breeds expertise
- Appointment scheduling
Timeline
Dog Groomer
Green Bulldog
06.2024 - 11.2024
Mobile Pet Stylist
Mutts n More
03.2020 - 10.2022
Associate of Applied Science - Veterinary Science
Central Arizona College
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