Mila Katindig
Beachwood
Summary
Recent graduate with a Master of Arts in Industrial Organizational Psychology, with a 4.0 GPA, from Saint Peter's University. Results-driven and detail-oriented individual with a background in customer service and employee development. Skilled in training new hires, mentoring team members to achieve high-quality service standards, improving team performance, and being proficient in conflict resolution. Aims to work toward overall organizational success.
Overview
7
7
years of professional experience
Work History
Office Coordinator/Human Resources Intern
Lomurro Law
Freehold
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed front desk operations, including phone and email communications, walk-in clients, appointment scheduling, conflict searches, and legal filing for attorneys.
- Maintained a well-organized office space with updated materials, contributing to a welcoming environment for visitors, and an easily navigated space for employees.
- Gained knowledge on how the human resources team maintains a healthy and organized work environment.
- Integrated skills and prior knowledge obtained through academic study, along with working closely and assisting the department with recruitment and selection processes.
- Administered and practiced good communication skills by providing valuable insight regarding human resource strategies, while assisting with employee reports and inquiries.
Server
Jake's Crab House
Point Pleasant
04.2022 - 09.2023
- Provided excellent customer service in a fast-paced dining environment.
- Trained new hires and ensured a full understanding of duties and responsibilities.
- Developed great team interaction skills through communication and group work.
Supervisor
Frutta Bowls
Toms River
08.2018 - 03.2023
- Supervised daily operations to ensure high-quality service and product standards.
- Provided exceptional customer service by addressing customer inquiries, resolving issues efficiently, and maintaining a respectful and professional approach to ensure customer satisfaction.
- Trained and mentored team members in customer service techniques and product knowledge, while fostering a positive work environment through clear communication and performance oversight.
Education
Master of Arts - Industrial And Organizational Psychology
Saint Peter's University
Jersey City, NJ11-2025
Bachelor of Arts - Psychology
Kean University
Union, NJ05-2024
Psychology
Stockton University
Absecon, NJSkills
- Communication
- Customer service
- Conflict resolution
- Employee training and development
- Research
- Teamwork and collaboration
- Leadership
- Organizational
References
References available upon request.
Timeline
Office Coordinator/Human Resources Intern
Lomurro Law
09.2023 - Current
Server
Jake's Crab House
04.2022 - 09.2023
Supervisor
Frutta Bowls
08.2018 - 03.2023
Master of Arts - Industrial And Organizational Psychology
Saint Peter's University
Bachelor of Arts - Psychology
Kean University
Psychology
Stockton University