Mila Marshall
Garland,TX
Summary
Well-liked customer service associate with 6 years of experience providing a welcoming and efficient environment Work well under pressure and in fast pace work environments Quick learner Cashier with 3 years of experience providing quick and efficient service to customers Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours. Industrious Fulfillment Associate experienced in fluid loading, package handling and employee training. Excellent time management and planning skills with proficiency in operation of standard warehouse equipment. Seeking permanent role with growing team.
Overview
1
1
Certification
Work History
Private Nanny
Bobbi Ledesma
Garland, TX
02.2024 - Current
- Took children on outings such as parks, library visits, sports events or educational trips.
- Facilitated playdates between siblings or friends in order to foster social interaction among peers.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Transported the children safely to appointments, social engagements or recreational activities.
- Provided supervision and guidance to ensure safety of children in all situations.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Prepared meals according to dietary needs of the family's children.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Developed an understanding of each child's individual strengths and weaknesses.
Assistant Manager
Hot Topic
Humble
- Greeted store associates with a friendly smile and helped them with any questions they had
- Served all in-line customers within a certain time period
- Developed a system to track customer preferences and recommended products
- Improved customer satisfaction and loyalty by creating a survey for in-store customers
- Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate.
Pet Stylist/Groomer
Petco
Odessa
- Demonstrating strong customer service skills and achieving successful sales of grooming packages
- Performed bathing and grooming services for dogs
- Ensured that all tools were properly sanitized between uses.
- Sanitized work area after each appointment using disinfectant solutions and other cleaning materials.
- Operated a variety of tools including clippers, scissors, brushes and combs safely.
- Communicated effectively with clients regarding the progress of their pet's styling session.
- Conducted routine inspections of equipment to ensure safety standards were met.
- Educated owners on proper maintenance of their pet's coat between professional groomings.
- Demonstrated proper handling techniques when working with animals.
Self Checkout Host
Walmart
Odessa
- Self-checkout assistance and customer service specialist with experience in money orders and returns.
- Assisted management with identifying opportunities to improve customer service standards.
- Performed cash handling tasks including counting back change, balancing registers, and restocking currency drawers.
- Verified customer IDs for alcohol, tobacco, or age restricted purchases.
- Processed returns and exchanges for customers who had purchased their items at a self-checkout station.
- Checked expiration dates on food items prior to allowing purchase through the self-checkout lane.
Pet Stylist/Groomer
PetSmart
Odessa
- Demonstrating strong customer service skills and achieving successful sales of grooming packages
- Performed bathing and grooming services for dogs
- Ensured that all tools were properly sanitized between uses.
- Sanitized work area after each appointment using disinfectant solutions and other cleaning materials.
- Operated a variety of tools including clippers, scissors, brushes and combs safely.
- Communicated effectively with clients regarding the progress of their pet's styling session.
- Conducted routine inspections of equipment to ensure safety standards were met.
- Educated owners on proper maintenance of their pet's coat between professional groomings.
- Demonstrated proper handling techniques when working with animals.
Fulfillment Specialist
Target
Odessa
- Managed tasks in both fulfillment and store pick up areas alongside leading the Beauty department team.
- Resolved customer inquiries via phone, email, or other communication channels.
- Collaborated with management team on initiatives related to fulfillment operations.
- Monitored stock levels and placed purchase orders when necessary.
- Processed payments using various payment processing systems.
Cashier/Customer Service
GameStop
Odessa
- Efficiently multitasked by stocking and providing exceptional customer service as a Cashier.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Waller High School
Waller, TXSkills
- Customer service
- Computer literacy
- Communication skills
- Guest services
- Microsoft word
- English
- Educational Support
- Schedule Management
- Behavior Modeling
- Early Childhood Development
- Household Management
- Cost Reduction
- Sales monitoring
- Employee Performance Evaluations
- Retail Operations
- Policy Enforcement
- Employee engagement
- Marketing knowledge
Affiliations
- Nature walks
- Reading books
- Painting
- Writing
Certification
- Dog Grooming Certificate
Timeline
Private Nanny
Bobbi Ledesma
02.2024 - Current
Assistant Manager
Hot Topic
Pet Stylist/Groomer
Petco
Self Checkout Host
Walmart
Pet Stylist/Groomer
PetSmart
Fulfillment Specialist
Target
Cashier/Customer Service
GameStop
Waller High School
- Dog Grooming Certificate
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