MILA MOUTON

• - Engaged with prospective clients, actively listened to concerns, and clarified intake process in accessible language.
• - Documented case details accurately to ensure timely access of information for attorneys and legal team members.
• - Managed calls, follow-ups, and appointments while safeguarding personal and confidential information.
• Remote

• - Reviewed claim forms, coverage information, and supporting records to accurately determine settlements, ensuring compliance with industry standards.
• - Communicated decisions clearly and facilitated fair resolutions with claimants, attorneys, and insurance carriers, fostering trust and transparency.
• - Organized claim notes and adhered to company procedures and state requirements, enhancing record-keeping accuracy and accountability.

• - Assisted prospective customers with enrollment inquiries and addressed concerns via phone and email.
• - Conducted applicant interviews, gathered required information, and assessed eligibility for available programs.
• - Maintained accurate and up-to-date customer records, following up to ensure clarity on next steps.
• Remote

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• Provided customer support for web hosting and domain registration inquiries.
• - Troubleshot account, cPanel/WHM, Linux, Windows server, and Apache issues and document each resolution.

• - Supported Verizon and Sprint customers with device activations, troubleshooting, and service questions.
• - Managed claims for damaged, lost, or stolen devices, clearly explaining options and next steps to customers.
• - Diagnosed and resolved iOS and Android issues remotely, ensuring customers remained calm and informed throughout the process.