Malika Rodriguez
Opa-locka,FL
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Enthusiastic liberal arts professional, decisive leader and calm multi-tasker with background as professional. Driven to educate others and promote technology use in library settings. Accurately prioritizes tasks, maintains collections, and locates hard-to-find materials.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Hialeah, Florida
10.2022 - 06.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Assisted with catering orders for corporate clients or private parties upon request.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
Library Assistant
Miami Dade Community College
Miami Florida, FL
03.2021 - 09.2022
- Provided reference and reader's advisory services to library patrons.
- Assisted in the cataloging of new books and materials.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Processed interlibrary loan requests for patrons.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Returned books to circulation by placing on proper shelves.
- Handled daily tasks, facility maintenance and security to support staff members.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
- Handled daily cash transactions for fines, fees, and other library services.
Education
Bachelor of Arts - Criminal Justice
Miami Dade College
Miami, FL06-2026
Associate of Arts - Psychology
Miami Dade College
Miami, FL06-2022
Skills
- Espresso machine operation
- Dining room maintenance
- Opening and closing duties
- Soft selling
- Front counter maintenance
- Active listener
- FLUENT IN english and spanish
- Friendly and outgoing
- Cash handling
- Decision-making
hobbies
- writing.
- reading.
- true crime podcasts.
- TV shows like friends, suits, law & order, etc.
- joining political science club and forensic science crime investigation club.
Timeline
Barista
Starbucks
10.2022 - 06.2024
Library Assistant
Miami Dade Community College
03.2021 - 09.2022
Bachelor of Arts - Criminal Justice
Miami Dade College
Associate of Arts - Psychology
Miami Dade College
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