Milad Shirzad
San Jose,CA
Overview
11
11
years of professional experience
Work History
Professional Security Officer
Allied Universal Security Services
01.2023 - Current
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Performed routine inspections of facility perimeters, identifying potential vulnerabilities and recommending improvements when necessary.
- Assisted in coordinating emergency response drills, increasing staff awareness about proper safety procedures during critical situations.
- Ensured safety of employees and visitors through diligent monitoring of fire alarm systems and emergency protocols.
- Maintained high standards of professional conduct while interacting with clients, visitors, vendors and staff members.
- Reduced incidents of theft by implementing effective access control procedures for building entrances.
- Collaborated with local law enforcement during investigations, promoting efficient communication and information sharing.
- Trained new security personnel on company policies and procedures, fostering a knowledgeable workforce.
- Provided exceptional customer service to clients while maintaining strict confidentiality of sensitive information.
Production Associate
Tesla Factory
02.2020 - 02.2022
- Participated in training sessions to enhance skills and knowledge.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Safely operated hand and power tools to complete repetitive tasks.
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
Technician
Apple
09.2019 - 01.2020
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
Senior Security Supervisor
Ministry Of National Security
03.2016 - 06.2019
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted thorough investigations into reported incidents, identifying root causes and implementing preventive measures.
- Managed access control systems, ensuring authorized entry to restricted areas while preventing unauthorized intrusions.
- Collaborated with law enforcement agencies to maintain a safe environment for all employees and visitors.
- Streamlined communication between security personnel, ensuring timely updates on potential threats or ongoing incidents.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Developed and implemented strategies to prevent and respond to security incidents.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
Customer Service Supervisor
DYNCORP International, U S Embassy
06.2013 - 02.2016
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created customer support strategies to increase customer retention.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Hostel Representative
U.S. Department Of State
08.2013 - 05.2014
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
- Conducted daily pre-shift meetings reinforcing key points of focus needed to ensure excellent customer service and overall performance.
- Maintained a professional and welcoming atmosphere, setting high standards for service excellence.
- Optimized table turnover rates by monitoring dining duration and coordinating efficient table resets between parties.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
Education
Bachelor - Law And Foreign Relations
Salam Higher Education
Kabul, Afghanistan01.2014
Skills
- Quick Learner
- Integrity and Honesty
- Detail Oriented
- Patrol operations
- CCTV Operation
- Verbal De-escalation
- Physical Fitness
- Incident Reporting
- Data protection
- Emergency Response Coordination
- Cross-cultural sensitivity
- Law Enforcement Liaison
- Work ethic
- Relationship building and management
- Emergency Management
- Sensitive information handling
- Knowledge of supervisory concepts
- Criminal Investigations
- Background Investigations
- Customer Service
- Team Player
- Team Leadership
- Active Listening
- CPR Certified
- Security Team Coordination
Languages
Urdu
Full Professional
Pashto
Full Professional
Persian
Full Professional
English
Full Professional
Arabic
Professional Working
Hindi
Full Professional
Timeline
Professional Security Officer
Allied Universal Security Services
01.2023 - Current
Production Associate
Tesla Factory
02.2020 - 02.2022
Technician
Apple
09.2019 - 01.2020
Senior Security Supervisor
Ministry Of National Security
03.2016 - 06.2019
Hostel Representative
U.S. Department Of State
08.2013 - 05.2014
Customer Service Supervisor
DYNCORP International, U S Embassy
06.2013 - 02.2016
Bachelor - Law And Foreign Relations
Salam Higher Education