Miladi Silva
Hobbs,NM
Summary
Expert in data entry and customer service, I excel in prioritizing tasks and fostering teamwork. I've achieved significant improvements in efficiency and client satisfaction, showcasing a blend of hard and soft skills essential for dynamic business environments. I am very much so a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Office Assistant
MUSIC WORLD MILLER WALDROP
Hobbs, NM
01.2024 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Bartender
PACIFIC RIM
Hobbs, NM
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Bar Manager
EL MALECON MARISCOS AND BAR
Lubbock, TX
09.2021 - 06.2023
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
Crew Leader
Rosas Cafe
Lubbock, TX
04.2018 - 02.2021
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Education
High School Diploma -
Hobbs High School
Hobbs, NM05.2018
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Prioritizing Work
- Highly reliable
- Payment Processing
- Safety Guidelines
- Quick Learner Traits
- Fluent Bilingual Communication
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
MUSIC WORLD MILLER WALDROP
01.2024 - Current
Bartender
PACIFIC RIM
09.2023 - Current
Assistant Bar Manager
EL MALECON MARISCOS AND BAR
09.2021 - 06.2023
Crew Leader
Rosas Cafe
04.2018 - 02.2021
High School Diploma -
Hobbs High School