Miladie Rodriguez
Phoenix,AZ
Summary
- KEY QUALIFICATIONS:
- Experienced customer service representative: Background includes over 3 years with expertise in customer service relations.
- Organizational skills
- Positive customer service
- Payment processing
- Dependable and reliable
- Ability to multitask and meet deadlines
- Flexibility and Time management skills.
Overview
13
13
years of professional experience
Work History
Licensed Insurance Producer
Freeway Insurance
Phoenix, AZ
02.2025 - Current
- Explaining coverage options and recommending appropriate policies based on customer needs.
- Quoting, selling, and renewing auto insurance policies.
- Gathering customer information and in putting data accurately into internal systems.
- Handling billing inquiries, policy changes, and document requests.
- Responding to customer questions, resolving concerns, and providing claims assistance.
- Following up with leads and maintaining customer relationships to encourage renewals and referrals.
- Ensuring compliance with state regulations and company procedures.
- Maintaining detailed records of interactions and transactions.
- Answered high volumes of inbound and outbound calls, assisting customers with policy changes, billing questions, and coverage options.
Underwriting Assistant
State Farm
Tempe, ARIZONA
10.2023 - 04.2024
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Verified policyholder's financial information in order to accurately calculate premiums.
- Participated in training sessions related to products, services and processes.
- Responded promptly to inquiries from internal departments regarding underwriting matters.
- Maintained up-to-date knowledge of insurance regulations, best practices and industry trends.
- Collaborated with other departments such as Claims or Accounting when necessary.
- Maintained positive working relationship with fellow staff and management.
Administrative Assistant
JPL Landscape LLC
Phoenix, AZ
02.2020 - 09.2022
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Executed record filing system to improve document organization and maintain a clean environment for office.
Customer Service Representative
United Blood Service
03.2015 - 01.2016
- Follow up with donor experience by providing excellent customer service while inspiring donors to realize their life-transforming potential as well encourage donor to return for future donations.
Cashier/Customer Service Representative
Goodwill
06.2014 - 03.2015
- Provided positive customer experience with fair, friendly, and courteous customer service. Resolved customer issues and answered questions; Responsible for daily balancing and reconciling of cash drawer; assisted front end manager and stepped into other roles when needed.
Daycare Teacher
ABC Preschool
01.2013 - 06.2014
- Recognized necessary care for each child’s needs; Handled daily administrative tasks efficiently to minimize time away from children upon updating attendance, food served and behavioral hourly logs; Consulted with families to discuss activities and behaviors of each child.
Education
High school diploma -
Chandler High school
Chandler, AZ2012
Skills
- Complaint resolution
- Retail store support
- Warehousing functions
- Money handling abilities
- Staff education and training
- Creative problem solving
- Stocking and replenishing
- Customer Service
- Insurance knowledge
Certificates
- Insurance producer license personal lines
Timeline
Licensed Insurance Producer
Freeway Insurance
02.2025 - Current
Underwriting Assistant
State Farm
10.2023 - 04.2024
Administrative Assistant
JPL Landscape LLC
02.2020 - 09.2022
Customer Service Representative
United Blood Service
03.2015 - 01.2016
Cashier/Customer Service Representative
Goodwill
06.2014 - 03.2015
Daycare Teacher
ABC Preschool
01.2013 - 06.2014
High school diploma -
Chandler High school