Milagros Chumpitaz
Woodbridge,VA
Summary
Professional educator and customer service expert with over 5 years of experience in dynamic environments. Proficient in classroom management, lesson delivery, conflict resolution, and bilingual communication in English and Spanish. Achievements include enhancing student engagement and delivering outstanding customer service through strong relationship-building skills.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Substitute Teacher
Fcps
Alexandria, Virginia
02.2020 - Current
- Delivered engaging lessons to diverse student groups across multiple grade levels.
- Managed classroom behavior using effective strategies and positive reinforcement techniques.
- Maintained a safe and organized classroom environment conducive to learning.
- Communicated regularly with parents about student performance and classroom activities.
- Monitored student progress, delivering constructive feedback that guided improvements in learning outcomes.
- Collaborated with teachers to implement lesson plans and adapt materials.
- Provided individualized support to special needs students, fostering a more inclusive learning environment.
- Delivered tailored educational support to special needs students to enhance learning.
- Promoted positive behavior among students by using clear and effective communication techniques.
- Facilitated engaging discussions that stimulated student interest and promoted active participation.
- Participated in professional development workshops to enhance teaching skills and strategies.
- Implemented school policies and procedures in the classroom.
Prime Now Associate
Amazon Fresh Fullfillment Center
Springfield, Virginia
06.2020 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs promptly, enhancing service delivery.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Worked with cross-functional teams to achieve goals.
- Leveraged software and tools to streamline processes and enhance operational performance.
- Executed daily operational tasks to ensure smooth workflow. accurately and efficiently.
Assistant Manager
Cherry Hill Photography
Springfield, Virginia
10.2019 - 01.2020
- Fulfilled the role of acting manager during the manager's absence, coordinating operations and maintaining customer satisfaction.
- Oversaw nightly closing operations, including cash counting, register reconciliation, preparation of bank deposits, and secure transportation of company funds.
- Supervised team members in delivering high-quality customer service experiences.
- Developed training materials for new hires and ongoing staff development.
- Evaluated client feedback to improve service offerings and customer satisfaction levels.
- Troubleshot equipment and coordinated technical support.
Lead Brand Representative
Hollister
Springfield, Virginia
09.2018 - 07.2019
- Led brand initiatives to enhance customer engagement and loyalty in retail locations.
- Led Club Cali membership sign-ups, achieving top performance for two out of three consecutive months.
- Trained and mentored team members on product knowledge and customer service, improving overall team effectiveness.
- Developed promotional materials that clearly communicated brand messaging, enhancing in-store customer engagement.
- Maintained visually appealing merchandise displays, contributing to sales goals and improving customer experience.
- Recognized as Employee of the Month in May 2019 for outstanding performance and customer service.
- Considered for promotion to Brand Representative Lead based on performance and leadership potential.
- Supported team operations by assisting with cashier duties, inventory organization, product labeling, merchandise unloading, and store maintenance.
Education
Associate of Science, Social Sciences - Teacher Education Specialization
Northern Virginia Community College
Annandale, VA05-2023
High School Diploma -
Robert E. Lee.
Springfield, VA06-2019
Skills
- Lesson planning
- Classroom management
- Individualized instruction
- Student assessment
- Behavior management
- Educational technology
- Time management
- Customer service
- Sales support
- Cash handling
- Customer relationship management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Prime Now Associate
Amazon Fresh Fullfillment Center
06.2020 - 06.2022
Substitute Teacher
Fcps
02.2020 - Current
Assistant Manager
Cherry Hill Photography
10.2019 - 01.2020
Lead Brand Representative
Hollister
09.2018 - 07.2019
Associate of Science, Social Sciences - Teacher Education Specialization
Northern Virginia Community College
High School Diploma -
Robert E. Lee.