Milagros Rodriguez
Brooklyn,NY
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
27
27
years of professional experience
Work History
Intake Coordinator - Childcare Eligibility
Division of Early Childhood Education
01.2025 - Current
- Coordinated patient intake processes, ensuring accurate information gathering and documentation.
- Manage Inquiries/ escalations as submitted to the CCE General inbox
- Liaise with partners within new york city public schools (NYCPS) and staff at NYCPS contracted program to communicate polices and procedure related to childcare subsidy case processing and eligibility meets with families who visit enrollment office, and serves as a recourse to families and student regarding childcare application , admission enrollment , and transfer matters, providing accurate information and timely responses to inquiries and excellent customer services and support
Office Manager
Almar Sheet Metal
07.2016 - 06.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Human Resources Manager
K-Mart Store
01.2017 - 11.2019
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Office Manager
K-Mart Store
11.2013 - 12.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
Cash Office Associate
K-Mart Store
03.2002 - 04.2013
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Trained new employees on proper cash routines, procedures, and requirements.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
Supervisor/Department Manager
K-Mart Store
02.1999 - 11.2002
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
High School Diploma -
Maestro Ladi High School
Puerto Rico 05.1989
Skills
- Deposit Collection
- Monthly Closings
- customer service
- Calendar Management
- Human Resources
- Team Bonding
- Mail Handling
- Workflow Optimization
- Scheduling
- Administering Payroll
- Bilingual English/Spanish
Languages
English
Timeline
Intake Coordinator - Childcare Eligibility
Division of Early Childhood Education
01.2025 - Current
Human Resources Manager
K-Mart Store
01.2017 - 11.2019
Office Manager
Almar Sheet Metal
07.2016 - 06.2023
Office Manager
K-Mart Store
11.2013 - 12.2017
Cash Office Associate
K-Mart Store
03.2002 - 04.2013
Supervisor/Department Manager
K-Mart Store
02.1999 - 11.2002
High School Diploma -
Maestro Ladi High School
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