Summary
Overview
Work History
Education
Skills
Timeline
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Milan Hall

New York,NY

Summary

Dynamic sales and client relationship management professional with a successful track record. Expert in innovative sales techniques and data-driven analysis, leading to significant increases in event sales. Proficient in multitasking and staffing coordination, consistently surpassing sales goals while nurturing meaningful client interactions. Seeking to contribute to a collaborative team environment that values excellence!

Overview

6
6
years of professional experience

Work History

Sales and Service Coordinator

Sephora, LVMH
New York, NY
05.2024 - Current
  • Utilized strong communication skills to address customer grievances.
  • Responded promptly to customer inquiries via phone, email, or other channels.
  • Conducted ongoing training sessions to optimize team performance.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Helped create fun, interactive, and personalized events where clients were inspired and educated.
  • Developed vibrant client interactions as Client Experience Leader at Beauty Studio.
  • Cultivated and sustained solid partnerships with brand allies.
  • Boosted event and service sales through analysis of IQ reports.
  • Conducted end-of-shift money drawer counts.

Beauty Advisor

Sephora, LVMH
New York, NY
10.2022 - 05.2024
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Personal Stylist

Bloomingdale's
New York, NY
12.2021 - 09.2022
  • Planned shopping trips with clients to select and coordinate apparel, accessories and footwear that supported body style, overall appearance and fashion choice.
  • Leveraged upselling opportunities on clothing, shoes, and accessories to maximize brand sales.
  • Maintained detailed records of client purchases and measurements for future reference.
  • Provided expertise on current fashion trends and styling techniques.
  • Helped brand awareness by assisting in merchandising and handling display setups.
  • Advised clients on how to mix-and-match items from different collections into cohesive outfits.

Crew Member

Trader Joe's
New York, NY
10.2018 - 08.2021
  • Interacted pleasantly with guests to deliver quality customer service.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Wiped down tables and equipment, swept and refilled stock.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Upheld high standards of productivity and quality in operations.

Education

Associate of Arts - Performing Arts

LaGuardia Community College
Long Island City, NY
06-2019

Skills

  • Innovative Sales Techniques
  • Data-Driven Metric Analysis
  • Training Development
  • Staffing coordination
  • Effective Multi-Tasking
  • Client Relationship Management

Timeline

Sales and Service Coordinator

Sephora, LVMH
05.2024 - Current

Beauty Advisor

Sephora, LVMH
10.2022 - 05.2024

Personal Stylist

Bloomingdale's
12.2021 - 09.2022

Crew Member

Trader Joe's
10.2018 - 08.2021

Associate of Arts - Performing Arts

LaGuardia Community College

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Milan Hall