Milan Samardzic
Park City,UT
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Montage Deer Valley
Park City, UT
05.2021 - 06.2022
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Server Manager
Kaneo Park City
Park City, UT
08.2022 - 09.2023
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
Server
Goldener Hirsch Inn
Park City, UT
10.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Greeted guests and provided menus.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Answered questions regarding menu items, special offers and other restaurant information.
- Provided quick and efficient clearing of tables between courses.
Education
Bachelor of Tourism And Management - Tourism And Hotel Management
University of East Sarajevo
Bosnia And Herzegovina05-2019
Skills
- Team member support
- Food inspection
- Table resetting
- Menu presentation
- Hospitality service expertise
- Exceptional customer service
- Liquor, wine, and food service
- Menu item recommendation
Timeline
Server
Goldener Hirsch Inn
10.2023 - Current
Server Manager
Kaneo Park City
08.2022 - 09.2023
Server
Montage Deer Valley
05.2021 - 06.2022
Bachelor of Tourism And Management - Tourism And Hotel Management
University of East Sarajevo
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