Summary
Overview
Work History
Education
Skills
Timeline
Generic

MILANI DIAZ

Lee's Summit,Missouri

Summary

Dynamic and results-oriented Customer Service Representative with experience in various roles of customer service. Skilled in marketing strategies, excellent communication, and mediation. Proficient in working collaboratively and negotiating with others. Well-versed in handling customer inquiries and resolving issues in a timely manner. Strong ability to work in a team and adapt to changing environments. Recognized for leadership skills and involvement in organizations such as the National Honors Speech and Debate Society and the Black Student Union. Proven track record of success in providing exceptional customer service. Seeking a position as a Customer Service Representative to utilize my skills and contribute to the success of the organization.

Overview

3
3
years of professional experience

Work History

Pet Counselor

Petland Lees Summit
12.2021 - 07.2022
  • As a pet counselor at Petland Lees Summit, I had the opportunity to assist customers in finding the perfect pet for their family
  • I provided knowledgeable guidance on pet care, nutrition, and training, ensuring that customers were well-informed and prepared to welcome a new pet into their home
  • Additionally, I helped to maintain a clean and organized store environment, ensuring the comfort and well-being of the animals in our care

Online grocery order filler

Walmart
05.2023 - 08.2023
  • As an online grocery order filler at Walmart, I am responsible for accurately selecting and packing customer orders for pickup or delivery
  • I utilize my attention to detail and organizational skills to ensure that each order is complete and meets the customer's specifications
  • Additionally, I collaborate with a team to maintain a smooth workflow and ensure timely order fulfillment
  • I am committed to providing excellent customer service and ensuring a positive shopping experience for every customer

Salon Receptionist

JC Penneys
07.2022 - 07.2023
  • As a salon receptionist at JC Penneys, I played a key role in providing exceptional customer service to salon clients
  • I greeted clients, scheduled appointments, and assisted with check-in and check-out procedures
  • Additionally, I managed phone calls, responded to inquiries, and maintained salon records
  • Executed diverse tasks with priority management, contributing to seamless salon functionality.

Office Manager

Helzberg Diamonds
10.2024 - 02.2025

Education

High School - undefined

Lees Summit North High School
Lees Summit

Student Teaching - Elementary Education

Summit Tech Academy
Lee's Summit, MO
01.2024

Skills

  • Customer Service
  • Marketing Strategies
  • Communication
  • Negotiation
  • Teamwork

Timeline

Office Manager

Helzberg Diamonds
10.2024 - 02.2025

Online grocery order filler

Walmart
05.2023 - 08.2023

Salon Receptionist

JC Penneys
07.2022 - 07.2023

Pet Counselor

Petland Lees Summit
12.2021 - 07.2022

High School - undefined

Lees Summit North High School

Student Teaching - Elementary Education

Summit Tech Academy
MILANI DIAZ