MILANY MORALES

• Analyze operational metrics and communicate results with teams to improve efficiency and productivity.
• Track hourly KPI's, cost and performance to meet daily shift goals.
• Deep dived metrics and implemented process improvements to increase cost efficiency without compromising customer experience.
• Managed inbound and outbound dock operations and coordinated line haul movements.
• Conducted one-on-one coaching sessions and team development conversations to improve associate performance.
• Partnered with SR. Operations, Safety, HR, and Loss Prevention to maintain compliance and a positive work environment.
• Assisted associates with HR-related concerns within scope while maintaining a positive and productive work environment.

• Taking calls in a call center regarding online accounts, pharmacy questions, Extra care related issues, website technical navigation, investigating order issues.
• Responding to customer emails, returning calls as needed and training new hires.

Stocking restrooms, cleaning offices, disposing of trash, sweeping and mopping floors and taking inventory of cleaning supplies and placing orders.