Milany Marie Roman
Staten Island,NY
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
Garage Clothing Store
STATEN ISLAND, NY
11.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided excellent customer service.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Maintained a neat and organized sales floor.
- Restocked shelves with new merchandise as needed.
- Operated the cash register to complete transactions.
- Folded and hung clothing items according to store standards.
- Adhered to all safety policies and procedures while handling products.
- Cleaned fitting rooms after each customer use.
- Provided customers with information about promotions and discounts available.
- Replenished supplies such as hangers, bags and tags when necessary.
- Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Communicated item availability with retail team members and shoppers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Exchanged merchandise for customers and accepted returns.
Assistant Manager
Island Pet Resort
Staten Island, NY
10.2021 - 06.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Played with dogs and cats to maintain socialization and reduce stress.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Crew Member
Just Kidding Playground
Staten Island, NY
- Upheld high standards of productivity and quality in operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Provided quality customer service to children and parents.
- Supervised children in the play area at all times to ensure safety regulations were followed.
- Maintained a clean and organized environment throughout the facility.
- Ensured that all equipment was used safely by teaching proper techniques to participants.
- Assisted in resolving any complaints received from customers in a professional manner.
- Sanitized toys and tables to maintain clean, safe environment.
Education
High School Diploma -
Susan E Wagner High School
Staten Island, NY06-2022
Skills
- Product Sales
- Fitting Room Maintenance
- Meeting Deadlines
- Cash Register Operation
- Problem-Solving
- Relationship Building
- Exceptional Customer Service
- Goal-Oriented
- Client Service
- Excellent Communication Skills
Timeline
Sales Associate
Garage Clothing Store
11.2023 - Current
Assistant Manager
Island Pet Resort
10.2021 - 06.2023
Crew Member
Just Kidding Playground
High School Diploma -
Susan E Wagner High School