MILAYA BUSSEY
Warren,MI
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
8
8
years of professional experience
Work History
Coordinator
Binson's Medical Supply
Centerline, Michigan
07.2021 - Current
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained master schedule and set up appointments.
- Managed overstocking, restocking and inventory control procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
- Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.
- Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
- Fitted appliances onto patients and made necessary adjustments.
Clinical Representative
Henry Ford Health System
Detroit, MI
05.2019 - 07.2021
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Oriented and trained new staff on proper procedures and policies
- Gathered forms, copied insurance cards and collected patient information for billing and insurance filing
- Booked patient appointments
- Used Epic to maintain company database with essential account and sales information
Shift Manager
Captain Jays Fish And Chicken
Southfield, MI
01.2018 - 05.2019
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Kept employees operating productively and working on task to meet business and customer needs
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Managed schedules, accepted time off requests and found coverage for short shifts
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Verified proper portion sizes and consistently attained high food quality standards
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
Money Center Associate
Walmart
Dearborn, MI
03.2017 - 01.2018
- Loaded customer credit cards and signed up new customers for card programs
- Answered department phone calls
- Maintained current knowledge of store promotions and highlighted sales to customers
- Assisted customers with locating and choosing merchandise in any store department
- Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales
- Processed wire transfers throughout the world
- Troubleshot and resolved issues with cash registers, card scanners and printers
Cashier
The Home Depot
Dearborn, MI
09.2016 - 01.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked prices for customers and processed items sold by scanning barcodes
- Answered questions about store policies and concerns to support positive customer experiences
- Increased sales 70% by offering advice on purchases and promoting additional products
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Trained as Customer Service and provided back-up coverage to provide customers with optimal support
Line Worker
Staffline Staffing Agency
Livonia, MI
11.2016 - 01.2017
- Maintained maximum organization and productivity by properly sorting project components on work tables
- Inspected final products to assess compliance with quality standards and established tolerances
- Monitored machinery in operation to identify concerns and make corrections or report complex problems
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations
- Helped machine operators set up and tend equipment to complete runs
- Checked daily project specifications to weigh and mix ingredients
Cashier
Burlington Coat Factory
Dearborn, MI
07.2015 - 10.2015
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Operated cash register for cash, check and credit card transactions with 99.9% accuracy
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked prices for customers and processed items sold by scanning barcodes
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Sales Representative
Citi Trends
Dearborn, MI
09.2014 - 07.2015
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Collected and processed payments
- Accounted for all inventory and ordered new stock
- Assisted customers by answering questions and fulfilling requests
- Worked closely with store manager to solve problems and handle customer concerns
- Counted cash in register drawer at beginning and end of shift
Education
Associate of Arts -
Macomb Community College
Warren, MI06.2032
High School Diploma - undefined
Old Redford Academy
06.2014
Skills
- Merchandising expertise
- Order processing
- Network development
- Credit card processing
- Clerical support
- Wire transfers
- Self-motivated
- Cash handling
- POS systems expert
- MS Office Suite
- Goal-oriented
- Positive and friendly
- Strong interpersonal skills
Additional Information
- Skilled at acquiring customers and servicing accounts to promote consistent revenue growth. Expert POS user with skills in lead optimization and customer problem-solving. Bringing top-notch planning and multitasking abilities packaged with industrious and driven approach.
Timeline
Coordinator
Binson's Medical Supply
07.2021 - Current
Clinical Representative
Henry Ford Health System
05.2019 - 07.2021
Shift Manager
Captain Jays Fish And Chicken
01.2018 - 05.2019
Money Center Associate
Walmart
03.2017 - 01.2018
Line Worker
Staffline Staffing Agency
11.2016 - 01.2017
Cashier
The Home Depot
09.2016 - 01.2018
Cashier
Burlington Coat Factory
07.2015 - 10.2015
Sales Representative
Citi Trends
09.2014 - 07.2015
Associate of Arts -
Macomb Community College
High School Diploma - undefined
Old Redford Academy