Milca Medina
Summary
Customer-focused professional with multilingual communication skills and experience in enhancing customer experiences and driving brand engagement. Builds positive relationships, resolves inquiries efficiently, and collaborates effectively with teams to achieve business goals. Organized and detail-oriented, adapts to fast-paced environments while prioritizing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Bookseller
Barnes & Noble
Tulsa
07.2025 - 12.2025
- Guided customers in locating books and provided tailored recommendations to enhance their shopping experience.
- Designed and arranged merchandise displays to maximize product visibility and attract customer interest.
- Processed transactions accurately using point-of-sale systems.
- Partnered with team members to elevate customer service standards and ensure positive shopping experiences.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Coordinated with the marketing team to promote store events and special promotions via social media.
Customer Service Representative
Honduras Destinos Tours
Juticalpa
06.2020 - 07.2023
- Provided exceptional customer service to clients during travel inquiries and bookings.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Communicated effectively with clients in both English and Spanish for better support.
- Managed booking systems, ensuring accurate records of customer interactions for effective service delivery.
- Coordinated travel itineraries for diverse tours across Honduras, enhancing customer experience.
- Explained billing procedures, processed payments, and set up payment options to facilitate customer transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
Bachelor of International Busines Trade - International Business
Oral Roberts University
Tulsa, OK05-2026
Skills
- Book displays
- Customer service
- Cash handling
- Bilingual communication
- Social media marketing
- Local market trends
- Project management
- Data analysis
- Microsoft bookings
- Time management
- Multitasking Abilities
- Relationship building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bookseller
Barnes & Noble
07.2025 - 12.2025
Customer Service Representative
Honduras Destinos Tours
06.2020 - 07.2023
Bachelor of International Busines Trade - International Business
Oral Roberts University