Mildred Arjona
McAllen,TX
Summary
Dedicated professional with a strong background in customer service and collections. Known for excellent problem-solving skills and the ability to handle escalated complaints with empathy. Committed to driving customer satisfaction through effective communication and timely resolutions.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Representative
Charter Communications, Spectrum
McAllen, TX
05.2024 - Current
- Resolved technical support issues for internet and cable services, enhancing customer experience.
- Managed customer accounts using internal CRM software to ensure data accuracy.
- Assisted customers with inquiries about services and billing matters.
- Educated customers on product features and service upgrades effectively.
- Handled escalated complaints with professionalism and empathy, improving customer retention.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted customer satisfaction by resolving issues with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Collections Agent
South Texas Federal Credit Union aka STFCU
McAllen, Texas
09.2022 - 04.2024
- Managed customer accounts to facilitate timely payments and collections.
- Communicated with members regarding overdue accounts and payment arrangements.
- Utilized collection software to track account statuses and follow-up actions.
- Resolved member inquiries related to account balances and payment terms.
- Collaborated with team members to develop effective collection strategies.
- Documented interactions with members in compliance with credit union policies.
- Educated members about financial products to assist in resolving debts.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers and explained debt management to encourage timely debt payments.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified past due accounts and contacted account holders to arrange payment.
Receptionist
Allure Nails & Spa
McAllen, Texas
03.2020 - 09.2022
- Greeted and welcomed clients with a friendly demeanor at Allure Nails & Spa.
- Managed appointment scheduling with salon management software, optimizing client flow and service availability.
- Answered phone calls, providing information on services and promotions offered.
- Assisted in maintaining cleanliness and organization of reception area and spa.
- Coordinated with technicians to ensure timely service delivery for clients.
- Addressed client inquiries and resolved issues promptly, contributing to improved client satisfaction and retention.
- Maintained inventory of supplies, ensuring readiness for daily operations at the spa.
- Scheduled and confirmed appointments.
- Coordinated and organized appointments for clients and visitors, maximizing efficiency and minimizing wait times.
Tutor
McAllen ISD
McAllen, Texas
02.2022 - 05.2022
- Facilitated individualized tutoring sessions for diverse student needs.
- Developed engaging lesson plans aligned with state educational standards.
- Implemented effective strategies to enhance student comprehension and retention.
- Monitored student progress and provided constructive feedback regularly.
- Collaborated with teachers to support classroom instruction and student learning.
- Communicated regularly with parents regarding student performance and goals.
- Developed age-appropriate lesson plans to foster children's creativity and learning.
- Implemented daily activities that promote social, emotional, and cognitive development.
Education
Certification - Business Administration
STVT
McAllen, TX05-2025
Some College (No Degree) - Psychology
South Texas College
McAllenSkills
- Customer service
- Customer account management
- Billing inquiries
- Payment processing
- Call center operations
- Client communication
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Customer satisfaction
- Empathy in service
- Account recovery
Languages
Spanish
Professional
English
Professional
Certification
- Substitute teacher
Timeline
Customer Service Representative
Charter Communications, Spectrum
05.2024 - Current
Collections Agent
South Texas Federal Credit Union aka STFCU
09.2022 - 04.2024
Tutor
McAllen ISD
02.2022 - 05.2022
Receptionist
Allure Nails & Spa
03.2020 - 09.2022
Certification - Business Administration
STVT
Some College (No Degree) - Psychology
South Texas College