Mildred Cruz Padua
Orlando,FL
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 8 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Innovative housekeeping with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level housekeeping position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Westage Companies
08.2021 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to safety protocols by enforcing proper equipment usage.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Established and enforced safety protocols and guidelines for staff.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored staff performance and provided feedback to drive productivity.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Daycare Assistant
Royal Academy Preschool
09.2019 - 12.2019
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Taught children to organize toys, wash hands, and share by leading by example.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted learning and social development through structured and unstructured playtime.
- Kept children between ages of 1 and 5 safe and secure with vigilant oversight.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Restocked supplies and personal hygiene products for use by students.
- Designed monthly activity schedules to balance play, rest and learning time.
Daycare Assistant
Grown'in Preschool
01.2019 - 08.2019
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Taught children to organize toys, wash hands, and share by leading by example.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted learning and social development through structured and unstructured playtime.
- Kept children between ages of 1 and 5 safe and secure with vigilant oversight.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Restocked supplies and personal hygiene products for use by students.
- Designed monthly activity schedules to balance play, rest and learning time.
Housekeeping Room Attendant
Loews Royal Pacific Resort Hotel By Universal
01.2018 - 04.2018
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Rotated linens in storerooms and replenished when supplies ran low.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Hang, cleaned and rehung draperies to maintain freshness.
Housekeeping Room Attendant
APDC-SERVICES.COM
02.2014 - 11.2017
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Rotated linens in storerooms and replenished when supplies ran low.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Hang, cleaned and rehung draperies to maintain freshness.
Education
High School Diploma -
Instituto Escuela San Pablo
Hernand Suarez #14 El Casique , Dominican Republic07.1985
Skills
- Performance Improvement
- Word Processing
- Staff Training
- Organize Work Schedules
- Team Performance Management
- Daily Facility Operations
- Ironing Clothing
- Customer Service
- Polishing Surfaces
- Cleaning Bathrooms
- Special Requests
- Mopping and Buffing Floors
- Cleaning and Sanitation
- Stocking Bathrooms
- Folding Clean Laundry
- Inventory Restocking
- Carpet Cleaning
- Supply Replenishment
- Disciplinary Action
- Department Coordination
- Chandelier Cleaning
- Linens and Toiletries
- Industrial Vacuum Cleaners
- Enforcing Safety Protocols
- Vacuuming and Sweeping
- Garbage Disposal
- Resolve Complaints
- Inspect Work
- Performance Evaluations
- Process Monitoring
- Equipment Effectiveness
- Chemical Cleaners
- Dusting Furniture
- Trash Collection
- Washing Windows
- Room Turnover
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Housekeeping Supervisor
Westage Companies
08.2021 - Current
Daycare Assistant
Royal Academy Preschool
09.2019 - 12.2019
Daycare Assistant
Grown'in Preschool
01.2019 - 08.2019
Housekeeping Room Attendant
Loews Royal Pacific Resort Hotel By Universal
01.2018 - 04.2018
Housekeeping Room Attendant
APDC-SERVICES.COM
02.2014 - 11.2017
High School Diploma -
Instituto Escuela San Pablo