Mildred Gonzalez
Inglewood
Summary
Dynamic Dental Office Manager with a proven track record at San Pedro Dental, excelling in budget management and operational efficiency. Expert in implementing patient care protocols and fostering team collaboration, ensuring high-quality service delivery. Adept at utilizing software applications to streamline workflows and enhance patient satisfaction.
Overview
13
13
years of professional experience
Work History
Dental Office Manager
San Pedro Dental
San Pedro
04.2013 - Current
- Addressed client apprehension by explaining procedures and certifying staff expertise.
- Implemented procedures and policies by researching current trends and requesting input from patients and staff.
- Communicated and processed payments with knowledge of patient policy coverage.
- Evaluated staff performance by querying patients and monitoring appointment activity.
- Oversaw practice operations to verify employee standard adherence.
- Promoted organized practice efforts with clear communication of staff responsibility expectations.
- Established budgets for practice operations and advertising efforts by assessing care and promotional requirements.
- Assisted patients with scheduling and procedure information by fielding queries at the front desk.
- Administered annual operating and capital budget to facilitate profitability.
Education
High School Diploma -
Hilcrest
Inglewood, CALIFORNIA06.1996
Skills
- Implementation Guidance
- Payment Plans
- Postoperative Care
- Office Meetings
- Prescription Refills
- Data Communications
- Patient Diagnosis
- Operational Requirements
- High-Volume Environments
- Clerical Support
- Status Updates
- Dental Impressions
- Patient Care
- Oral Health Care
- Software Applications
- Schedule Management
- Claim Verifications
- Microsoft Office
- Workflow Coordination
- Medical Records Management
- Inventory Management
- Customer Service Management
- Infection Control
- Online Systems
- Team Meetings
- Budget Management
- New Hire Orientation
- Computerized Maintenance Management Systems
References
References available upon request.
Personal Information
Title: Dental Office Manager
Languages
- Proficient (C2)
- Spanish, Proficient (C2)
Timeline
Dental Office Manager
San Pedro Dental
04.2013 - Current
High School Diploma -
Hilcrest