Mildred Velasquez
Macon,GA
Summary
Versatile and bilingual professional with a proven track record in customer service and household management, notably with Vela_Ramirez Cleaning. Skilled in staff training and fluent in Spanish/English, I excel in creating welcoming environments and efficient team coordination. Demonstrated ability to enhance customer satisfaction and streamline operations, contributing significantly to workplace efficiency.
Overview
8
8
years of professional experience
Work History
House Cleaner
Vela_Ramirez Cleaning
09.2017 - Current
- Communicated with clients
- Translated between Spanish and English
- Organized schedules
- Time management
- Cleaned bathrooms, kitchen, rooms, mopped vacuum , ect.
- Trained new employees
Front Desk Receptionist
Behavioral Health Clinic
05.2017 - 09.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Host
El Sombrerito Tex Mex
03.2017 - 04.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Dental Hygiene
Central Georgia Technical College
Macon, GA05-2028
High School Diploma -
Rutland High School
Macon, GA05-2016
Skills
- Customer service
- Housekeeping
- Household management
- Payment collection
- FLUENT IN SPANISH/ENGLISH
- Staff training
- Multitasking and organization
Timeline
House Cleaner
Vela_Ramirez Cleaning
09.2017 - Current
Front Desk Receptionist
Behavioral Health Clinic
05.2017 - 09.2017
Host
El Sombrerito Tex Mex
03.2017 - 04.2017
Bachelor of Science - Dental Hygiene
Central Georgia Technical College
High School Diploma -
Rutland High School
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