Mileah Miller
Somerset
Summary
Dynamic professional with a proven track record at Diamond Jim’s Steak House, enhancing customer satisfaction through exceptional service and upselling techniques. Skilled in POS system management and team collaboration, I excel in fast-paced environments, demonstrating a strong work ethic and hospitality service expertise. Achieved significant sales increases by focusing on guest engagement and quality control.
Overview
8
8
years of professional experience
Work History
Server
Longhorn Steak House
08.2023 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Diamond Jim’s Steak House
08.2021 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Front Office Receptionist
University of West Alabama
10.2021 - 05.2022
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Horse Trainer
Lawrence Performance Horses
03.2016 - 07.2021
- Scheduled farrier and vet appointments regularly.
- Prepared horses for specific competitions or tasks.
- Expedited the rehabilitation process of injured equines by following strict recovery protocols while slowly reintroducing them to regular training activities.
- Provided treatment for minor horse injuries.
- Managed inventory of training equipment, maintaining quality control and ensuring proper maintenance to prolong use and maximize efficiency.
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
Education
High School - Nursing
Pulaski County High School
Somerset, KY05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Team collaboration
- Supply restocking
- Quality control
Timeline
Server
Longhorn Steak House
08.2023 - 07.2024
Front Office Receptionist
University of West Alabama
10.2021 - 05.2022
Server
Diamond Jim’s Steak House
08.2021 - 01.2023
Horse Trainer
Lawrence Performance Horses
03.2016 - 07.2021
High School - Nursing
Pulaski County High School
Similar Profiles
JOANNA THEODORAKISJOANNA THEODORAKIS
Server~Togo~Hostess at Longhorn Steak HouseServer~Togo~Hostess at Longhorn Steak House
Calvin CrossCalvin Cross
Line Cook at Longhorn Steak houseLine Cook at Longhorn Steak house
Makaelah DelvalleMakaelah Delvalle
Hostess/Busser at Longhorn Steak HouseHostess/Busser at Longhorn Steak House
Sharon CarpenterSharon Carpenter
Sales Assitant at Four SeasonsSales Assitant at Four Seasons
Jarrod WithersJarrod Withers
Technical Writer at Kentucky Department of RevenueTechnical Writer at Kentucky Department of Revenue