Miledys Godoy Busquet
Houston
Summary
Customer-oriented professional with experience assisting customers in variety of situations. Ace at maintaining professional customer relations and team communication for work operations. Safety-minded and rule oriented with experience in high risk environments and leadership positions. Excellent understanding of computer systems and data entry with years of experience in managerial accounting.
Overview
4
4
years of post-secondary education
30
30
years of professional experience
Work History
Wheelchair Agent
Unifi Aviation
Houston
03.2023 - Current
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Communicated with gate agents to coordinate assistance boarding.
- Controlled door access, opening and closing on time and maintaining safety.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
Operation Customer Support
At Home Decor Superstore
Houston
01.2021 - 01.2023
- Collaborated closely with team members to achieve objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customer service allocating items.
Sales Supervisor
Hudson Dufry
Houston
10.2015 - 01.2021
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Directed and supervised staff performance.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Handle customer complaints in a professional manner for customer satisfaction.
- Computed purchases and received and processed cash or credit payment.
Senior Accounting Manager
TRD Caribe Havana, Cuba
06.1996 - 05.2015
- Managed financial reporting and compliance for national accounting standards.
- Led budgeting processes to align resources with organizational goals.
- Supervised accounting team to ensure accurate financial transaction processing.
- Collaborated with external auditors during annual audits and reviews.
- Coordinated tax preparation and filing to comply with local regulations.
Education
Associate Degree Accounting And Professional Business Applications - Accounting And Finance
Interactive College Techonoly
Houston, Tx 09.2017 - 05.2019
Bachelor of Economics - Managerial Economics
Institute of Technology Professional Havana, Cuba
09.1993 - 05.1996
High School Diploma Havana, Cuba
Microsoft Office Excel 2013 -
Interactive College of Technology North Houston
Microsoft Office Word 2013 -
Interactive College of Technology North Houston
QuickBooks Pro/Premier 2017 -
Interactive College of Technology North Houston
Skills
- Customer service
- Team collaboration
- Problem resolution
- Staff supervision
- Effective communication
- Attention to detail
- Data entry
Timeline
Wheelchair Agent
Unifi Aviation
03.2023 - Current
Operation Customer Support
At Home Decor Superstore
01.2021 - 01.2023
Associate Degree Accounting And Professional Business Applications - Accounting And Finance
Interactive College Techonoly
09.2017 - 05.2019
Sales Supervisor
Hudson Dufry
10.2015 - 01.2021
Senior Accounting Manager
TRD Caribe Havana, Cuba
06.1996 - 05.2015
Bachelor of Economics - Managerial Economics
Institute of Technology Professional Havana, Cuba
09.1993 - 05.1996
High School Diploma Havana, Cuba
Microsoft Office Excel 2013 -
Interactive College of Technology North Houston
Microsoft Office Word 2013 -
Interactive College of Technology North Houston
QuickBooks Pro/Premier 2017 -
Interactive College of Technology North Houston