Mileen Ramos
Bozeman,MT
Summary
Dynamic Bilingual Customer Service Representative with inbound phone experience and retail sales, very dedicated to maintain customer satisfaction and contribute to company success. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner
Ramson Drywall, taping & Finishing LLC
Bozeman , MT
02.2020 - Current
- Monitored performance of personnel against goals set forth by the company.
- Researched potential partners in order to expand services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Implemented quality assurance processes to ensure product excellence.
Tax Preparer
H & R Block Tax Services
Bozeman, MT
12.2023 - 04.2024
- Researched federal, state, and local laws to ensure compliance with regulations.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
Office Administrator
Lobo Construction
Bozeman, MT
12.2021 - 03.2022
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed invoices on a timely basis according to established procedures.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
Customer Service Representative
Express Personnel
Bozeman, MT
03.2003 - 03.2022
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
GED -
South Jordan Academy
West Jordan, UT09-1997
Some College (No Degree) - Sociology
Idaho State University
Idaho FallsSkills
- Marketing tactics
- Business Management
- KPI Management
- Labor Relations
- Administrative Oversight
- Budget Administration
Certification
- PTIN IRS tax Preparer License
- Certified Banker Degree
- Contractor in Construction
Languages
Spanish
Native/ Bilingual
Affiliations
- Member of my Community in referrals and references to resource additional housing, schooling or legal aid
- Translation of documents
- Minister performing marriages and also assist in divorces
References
References available upon request.
Timeline
Tax Preparer
H & R Block Tax Services
12.2023 - 04.2024
Office Administrator
Lobo Construction
12.2021 - 03.2022
Owner
Ramson Drywall, taping & Finishing LLC
02.2020 - Current
Customer Service Representative
Express Personnel
03.2003 - 03.2022
GED -
South Jordan Academy
Some College (No Degree) - Sociology
Idaho State University
- PTIN IRS tax Preparer License
- Certified Banker Degree
- Contractor in Construction
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