MILEIDY CRUZ
BOSTON,MA
Summary
Resourceful loss prevention officer and security management professional with several years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader in monitoring rule infractions, detecting suspicious activities, and minimizing threats. Forward-thinking emergency response specialist. Remains calm during stressful situations. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Loss Prevention Detective
Marshalls
Boston
06.2022 - Current
- Observes, apprehends, and/or deters any acts of dishonesty from outside sources
- Participates in investigations and surveillance as assigned
- Ensures apprehensions are consistent with store theft activity
- Completes and distributes paperwork in an accurate and timely manner
- Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed
Customer Service Associate
Walgreens
Boston
07.2020 - 08.2021
- Implements Company asset protection procedures to identify and minimize profit loss
- Ensures compliance with state and local laws regarding regulated products
- Complies with all company policies and procedures; maintains respectful relationships with coworkers
Site Administrator
C&W Facility Services
Boston
08.2019 - 12.2019
- Provide a high level of customer service support to the organization and the facilities team
- Run monthly and quarterly reports on maintenance and housekeeping hours and materials
- Handles business correspondence including proposals, expense statements, and purchase orders
- Responsible for payroll processing for all employees using the Kronos system
Special Services
The Home Depot
Boston
05.2019 - 08.2019
- Process payments on Home Depot accounts, phone sales, and equipment rentals
- Promote customer awareness and involvement in Home Depot programs
- Resolve complaints or involve manager to guarantee customer satisfaction
- Follow all safety and Hazmat procedures.
Education
College Preparatory Curriculum -
The English High School
Boston, MA06.2018
Skills
- Bilingual in Spanish and English
- Proficient in Google Drive
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Able to collaborate with peers
- Creative
Timeline
Loss Prevention Detective
Marshalls
06.2022 - Current
Customer Service Associate
Walgreens
07.2020 - 08.2021
Site Administrator
C&W Facility Services
08.2019 - 12.2019
Special Services
The Home Depot
05.2019 - 08.2019
College Preparatory Curriculum -
The English High School