Milena Chaves
Roswell,GA
Summary
I'm from Brazil, moved to the United States in 2019, went to Walton High School, and now I'm currently enrolled at Kennesaw State as online student, so I have a flexible schedule. I speak three languages, them being Portuguese, English and Spanish. I've been working at Vanilla Cafe e Gelato for 2 years now, so I have experience in being a barista.
Overview
2
2
years of professional experience
Work History
Barista
Vanilla Cafe e Gelato
Marietta , GA
04.2022 - Current
- Prepared and served coffee, espresso drinks, blended coffees and Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers in their prefered language Portuguese, English, and Spanish and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Collected payments and provided accurate change.
- Described menu items to customers and suggested products based on stated preferences.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Gelato Server
Vanilla Cafe e Gelato
Marietta , GA
04.2022 - Current
- Resolved customer complaints in a professional manner.
- Restocked supplies as needed throughout shift.
- Demonstrated knowledge of different flavors and ingredients to customers.
- Strictly followed company policies regarding payment methods accepted, returns and exchanges.
- Ensured a clean and organized work area.
- Assisted in the preparation of gelato flavors, toppings, and sauces.
- Performed general maintenance tasks such as cleaning floors, counters, shelves, walls, windows.
Education
High School Diploma -
Kennesaw State University
Kennesaw, GA05-2027
Skills
- Coffee Expertise
- Opening and Closing Duties
- Espresso Machine Operation
- Beverage Preparation
- Cash Handling
- Menu Knowledge
- Exceptional Customer Service
- Fluent in Portuguese, English and Spanish
- Conversant in Portuguese and English
- POS Systems
- Team Player
Languages
English
Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Barista
Vanilla Cafe e Gelato
04.2022 - Current
Gelato Server
Vanilla Cafe e Gelato
04.2022 - Current
High School Diploma -
Kennesaw State University
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