Milena Lopez Pena
Miami Gardens,Florida
Summary
Patient Behavior Technician with 3 years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
4
4
years of professional experience
Work History
Registered Behavior Technician
Lighting Behavior Services
12.2020 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Worked as part of collaborative team to address changing needs of children and families.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Educated parents and caregivers to apply appropriate behavior management techniques.
Receptionist
Magui Rehabilitation Inc.
11.2019 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Coronel Mateo De La Caridad Sanchez La O
Holguin, Cuba 05.2013
Skills
- Intervention Management
- Behavior Treatment Plans
- Positive Reinforcement
- Appointment Setting
- Client Relationship Development
- Behavioral Management
- Skill Development
- Data Collection
- Crisis Intervention
Timeline
Registered Behavior Technician
Lighting Behavior Services
12.2020 - Current
Receptionist
Magui Rehabilitation Inc.
11.2019 - 10.2020
High School Diploma -
Coronel Mateo De La Caridad Sanchez La O
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