Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Milena Matshkalyan

Glendale,CA

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Rolling Factory
01.2024 - Current
  • Provided exceptional customer service by guiding guests through the build-your-own dessert process, assisting with the selection of bases, mix-ins, toppings, and drizzles.
  • Prepared and rolled custom ice cream creations, ensuring the highest quality, presentation, and accuracy in fulfilling customer orders.
  • Maintained a clean and organized work environment, following all health and safety guidelines.
  • Managed inventory of ingredients and supplies, restocking and organizing as necessary to ensure efficient operations.

Customer Service Representative

Kids Jungle House
02.2023 - 12.2024
  • Provided excellent customer service to parents and guardians, answering questions, explaining policies, and ensuring a smooth experience from check-in to departure.
  • Assisted in birthday party hosting, setting up themed decorations, coordinating activities, and serving food, ensuring events ran smoothly and met customers' expectations.
  • Managed the front desk by processing payments, handling reservations, and maintaining accurate records of customer visits.
  • Promoted special events, packages, and memberships, helping increase sales and customer retention.

Education

Associate of Arts - Animation

Glendale Community College
Glendale, CA
06.2026

High School Diploma -

Herbert Hoover High
06.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Payment processing
  • Product knowledge

Languages

Armenian
Native or Bilingual
English
Professional Working
Russian
Native or Bilingual

Timeline

Customer Service Representative

Rolling Factory
01.2024 - Current

Customer Service Representative

Kids Jungle House
02.2023 - 12.2024

Associate of Arts - Animation

Glendale Community College

High School Diploma -

Herbert Hoover High

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Milena Matshkalyan