Milene Echeverria
The Bronx,NY
Summary
Results-driven professional with extensive experience supervising housekeeping operations. Skilled in staff training, scheduling, and fostering a positive team environment to ensure high guest satisfaction and operational excellence.
I'm a friendly and hardworker person.
I am completely willing to learn and always give my best. I am very committed to my work.
Communication is essential for me, I know how to work as a team and resolve conflicts. I am very optimistic and collaborative.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
PHS- Arlo Midtown
Manhattan, NY
05.2024 - 12.2025
- Supervised daily cleaning operations to ensure adherence to quality standards.
- Trained new staff on cleaning protocols and safety procedures.
- Coordinated scheduling for housekeeping team to optimize workflow efficiency.
- Conducted regular inspections of rooms and common areas for cleanliness and maintenance needs.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Collaborated with management to establish housekeeping policies and procedures for operational excellence.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Developed training materials to enhance team skills and improve service delivery.
HYBRID POSITION: Housekeeper-Houseman-Inspector
HSS Hospitality Staffing Solutions
Manhattan, NY
04.2023 - 03.2024
- Conducted thorough cleaning of guest rooms and common areas, ensuring high standards of cleanliness.
- Collaborated with team members to maintain inventory levels of cleaning supplies and equipment.
- Implemented effective cleaning schedules to optimize workflow and enhance operational efficiency.
- Trained new staff on established cleaning protocols and safety procedures to maintain consistency in quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Assisted in special projects, such as deep cleanings or property renovations, to elevate overall guest experience.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained cleanliness and organization in guest areas, ensuring high standards of hospitality.
- Responded promptly to guest requests and inquiries, fostering positive customer experiences.
- Trained new employees on safety protocols and operational procedures within the facility.
- Collaborated with team members to streamline cleaning processes, improving overall efficiency.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Improved guest experience by efficiently transporting luggage to designated rooms upon check-in and retrieval upon checkout.
Housekeeper
PHS Property Hospitality Solutions - ARLO SOHO
Manhattan, NY
06.2022 - 05.2023
- Maintained cleanliness and organization in guest rooms and common areas to enhance guest satisfaction.
- Utilized cleaning equipment and chemicals safely while adhering to industry standards and protocols.
- Conducted thorough inspections of rooms to ensure quality control before guest check-in.
- Collaborated with team members to optimize workflow and improve service efficiency during peak times.
- Developed inventory tracking system for cleaning supplies, reducing waste and optimizing resource management.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
Education
High School Diploma -
Liceo 24 De Julio
Guayaquil, Ecuador02-2018
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Staff scheduling
- Training and mentoring
- Cleaning techniques
- Department coordination
- Vacuuming and sweeping
- Supply inventory management
- Document control
- Report generation
- Staff motivation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housekeeping Supervisor
PHS- Arlo Midtown
05.2024 - 12.2025
HYBRID POSITION: Housekeeper-Houseman-Inspector
HSS Hospitality Staffing Solutions
04.2023 - 03.2024
Housekeeper
PHS Property Hospitality Solutions - ARLO SOHO
06.2022 - 05.2023
High School Diploma -
Liceo 24 De Julio