Miles Coffey
Ocala,FL
Summary
With a proven track record at The Riding Academy Hotel, I excel in delivering exceptional customer service and solving guest issues creatively. My expertise in cash handling and fostering positive guest relations has consistently enhanced satisfaction levels. Skilled in both interpersonal communication and financial transactions, I bring a dynamic approach to achieving guest service excellence.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
The Riding Academy Hotel
Ocala, FL
02.2024 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Front Desk Agent
Holiday Inn Conference Center
Ocala, FL
10.2023 - 02.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Agent
Candlewood Suites Hotel
Ocala, FL
10.2022 - 10.2023
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Diploma -
Perris High School
Perris, CA06.2020
Skills
- Customer service
- Problem-solving skills
- Time Management
- Guest relations
Timeline
Guest Service Agent
The Riding Academy Hotel
02.2024 - Current
Front Desk Agent
Holiday Inn Conference Center
10.2023 - 02.2024
Front Desk Agent
Candlewood Suites Hotel
10.2022 - 10.2023
Diploma -
Perris High School