Summary
Overview
Work History
Education
Skills
Websites
Quote
Timeline
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Miles Damra

Miles Damra

Operations Management
Gilbert,AZ

Summary

Dynamic Shift Supervisor at Chick-Fil-A with expertise in strategic planning and personnel management. Proven track record in enhancing operational performance in sales and customer satisfaction through effective training with team members, problem-solving, and personal productivity management. Skilled in data collection and labor cost controls, driving sales performance and fostering strong team communication.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Chick-Fil-A
05.2023 - Current
  • Completed store opening and closing procedures and balanced tills
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Labor Cost Controls
  • Problem-solving skills
  • Data Collection
  • Hardware installations
  • Increased sales performance through effective upselling techniques and staff training initiatives
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation
  • Collaborated with management and team members to develop strategies for boosting overall store performance, leading to higher profit margins

Certified Trainer

Chick-fil-A
Mesa, AZ, Arizona
02.2024 - 10.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Increased trainee performance by implementing practical, hands-on activities during training sessions.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Documented attendance, participation, and progress.
  • Mentored team members through tailored development plans, addressing their unique strengths and opportunities for growth.

Associate

Party City
02.2022 - 08.2023
  • Developed and implemented strategies to increase customer satisfaction and engagement
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate of Science - Civil Engineering

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
05-2028

High School Diploma -

Gilbert Highschool
Gilbert, Az
05-2024

Skills

  • Strategic planning
  • Schedule management
  • Workplace safety
  • Operations management
  • Training and mentoring
  • Operational Performance Analytics using Software Coding
  • Business development
  • Personnel management strategies

Quote

"Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that."
Martin Luther King Jr., Strength to Love (1963)

Timeline

Certified Trainer

Chick-fil-A
02.2024 - 10.2024

Shift Supervisor

Chick-Fil-A
05.2023 - Current

Associate

Party City
02.2022 - 08.2023

Associate of Science - Civil Engineering

Maricopa Community Colleges, Mesa Community College

High School Diploma -

Gilbert Highschool

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