Miles Gray
Jonesboro,LA
Summary
Dynamic professional with a proven track record at Allstate Corp, adept in insurance claims review and demonstrating excellent people skills. Elevated customer satisfaction by resolving issues with empathy and insight, while enhancing sales through informed product recommendations. Committed to continuous learning and efficiency in high-stress environments, showcasing time management and personal accountability.
Experienced with evaluating claims for accuracy and compliance. Utilizes strong organizational skills and attention to detail to process claims efficiently. Track record of effectively communicating with clients and stakeholders to resolve claims disputes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Claims Representative
Allstate Corp
05.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Customer Service Representative
State Farm
03.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Life Insurance Agent
Symmetry Financial Group
01.2022 - 03.2023
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Education
High School Diploma -
Jonesboro Hodge High School
Jonesboro, LA05-2020
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Claims processing
- Excellent people skills
- Damage assessment
- Tech-Savvy
Certification
I am licensed to sell Auto & Home insurance in all 50 States I"m also licensed as a property and casualty adjuster in the state of Louisiana.
LA property and Casualty Adjuster Series 204
Property and Casualty Producer, License number 1019718
Timeline
Claims Representative
Allstate Corp
05.2024 - Current
Customer Service Representative
State Farm
03.2023 - 05.2024
Life Insurance Agent
Symmetry Financial Group
01.2022 - 03.2023
I am licensed to sell Auto & Home insurance in all 50 States I"m also licensed as a property and casualty adjuster in the state of Louisiana.
LA property and Casualty Adjuster Series 204
Property and Casualty Producer, License number 1019718
High School Diploma -
Jonesboro Hodge High School
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