MILES NOLAND
Portland,OR
Summary
Dynamic and adaptable professional with over three years of experience in sales operations, CRM administration, and hospitality. Proven track record of driving conversions, optimizing processes, and delivering exceptional customer service. Strong communication skills complemented by hands-on expertise in Salesforce and a solid foundation in front-line restaurant operations. Committed to leveraging diverse skill sets to enhance organizational efficiency and elevate customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Whole Foods Market
Portland, OR
04.2025 - Current
- Managed customer inquiries and resolved issues efficiently in a fast-paced atmosphere.
- Managed prep and counter sales
- Demonstrated outstanding contributions and leadership as department MVP throughout holiday season.
Server
Ponte’s Diner
02.2025 - 04.2025
Bartender & Server
Billy’s Bar and Grille
10.2024 - 04.2025
- Handled high-volume orders and maintained bar service with accuracy and efficiency
Server
Olive Garden
02.2024 - 05.2024
Business Systems Admin
GetSales Inc.
01.2022 - 08.2023
- Oversaw Salesforce management for enterprise and mid-size clients. Led sales operations initiatives to uphold data integrity and streamline processes.
- Designed and executed workflow improvements through strategic tool implementation, resulting in increased team efficiency.
- Managed onboarding of nearly 30 new accounts per month, ensuring effective coordination of cross-functional system access.
- Developed training materials and conducted sessions for staff on new system functionalities.
Business Systems Specialist
GetSales Inc.
10.2020 - 12.2021
- Oversaw high-volume lead distribution and ensured timely ticket resolution to support efficient sales workflows.
- Analyzed and documented internal tool enhancements, contributing to overall system performance improvements.
Inside Sales & Special Projects Rep
GetSales Inc.
10.2019 - 10.2020
- Managed high-volume outbound calling operations, achieving a 15% conversion rate that contributed to an 8% increase in signups.
- Designed and implemented a follow-up strategy aimed at improving onboarding experiences for new users.
Education
BFA - Digital Film & Video Production
The Art Institute of Seattle
Seattle, WA01-2017
Skills
- Salesforce
- Google Suite
- Customer Communication
- Process Improvement
- Hospitality
- Service
- Training & Onboarding
- Customer Satisfaction
Certification
Salesforce Administrator 2023 First Obtained, Current
Timeline
Team Member
Whole Foods Market
04.2025 - Current
Server
Ponte’s Diner
02.2025 - 04.2025
Bartender & Server
Billy’s Bar and Grille
10.2024 - 04.2025
Server
Olive Garden
02.2024 - 05.2024
Business Systems Admin
GetSales Inc.
01.2022 - 08.2023
Business Systems Specialist
GetSales Inc.
10.2020 - 12.2021
Inside Sales & Special Projects Rep
GetSales Inc.
10.2019 - 10.2020
BFA - Digital Film & Video Production
The Art Institute of Seattle