Open To Work
Miles Payne
Home Service Coordinator
Marietta,GA
Summary
Dedicated Home Service Coordinator with a proven track record of resolving customer inquiries and enhancing satisfaction through effective communication and problem-solving. Committed to delivering exceptional service and improving operational efficiency.
Overview
34
34
years of professional experience
Work History
Home Service Coordinator
Home Depot
05.2012 - 01.2026
- Resolved customer inquiries and complaints efficiently through active listening and effective communication.
- Provided accurate information regarding products, services, and promotions to enhance customer satisfaction.
- Documented customer interactions in CRM system, ensuring clear records for future reference and follow-up.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Led initiatives aimed at increasing first-call resolution rates by analyzing common issues and refining troubleshooting procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
National Key Account Manager
National Store Fixtures
01.1992 - 01.2012
- Developed strategic account plans to enhance customer engagement and retention.
- Cultivated relationships with key stakeholders to drive revenue growth across national accounts.
- Analyzed market trends and competitor activities to inform pricing strategies and product offerings.
- Led cross-functional teams in implementing initiatives that improved service delivery and customer satisfaction.
Education
Marketing
Prince George's Community College
Upper Marlboro, MDSkills
- Clear verbal communication skills
- Accurate recordkeeping
- Notetaking and documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
RemoteOn-SiteHybridAccomplishments
National Store Fixtures - 1989-2012
1) Responsible for a 12 person sales office
2) Key account liason for company
3) Responsible for new product development
4) Responsible for entire installation dept.
5) Responsible for Rack Safety Inspection Program
6) Troubleshooter for customer problems
7) Liason between Engineering Dept. and customer
8) Created training seminars for installation dept.
Home Depot ProReferral - 2012-2026
1) Resolved customer inquiries and complaints efficiently through active listening and effective communication
2) Documented customer and contractor interactions in Sales Force system, ensuring clear records for future reference and follow-up
3) Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
4) Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Timeline
Home Service Coordinator
Home Depot
05.2012 - 01.2026
National Key Account Manager
National Store Fixtures
01.1992 - 01.2012
Marketing
Prince George's Community College