Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miles Phillips

Moses Lake,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Host

Bowlero
04.2019 - 04.2020
  • Answered customer questions about hours, seating, and costs
  • Monitored seating area and checked restrooms regularly
  • Resolved guest complaints to maintain complete customer satisfaction
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts
  • Used cash registers and credit card machines to cash out customers

Greeter/Gift Shop Associate

Bill Speidel's Underground Tours
04.2018 - 04.2019
  • First point of contact for guests/wrapped wristbands
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Front Desk

Rudy's Barbershop
06.2017 - 03.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected cash and credit card payments, processed transactions and updated relevant records.

Administrative Assistant/Payroll Assistant

Delin Docks And Dock Street Marina
08.2015 - 06.2017
  • Metered electricity and coded information into online database to Moorage
  • Maintained strict confidentiality of all payroll information and records.
  • Hosted yacht clubs which included: greeting guests, checking guests in, and recommending sites to visit while in town
  • Maintained cleanliness of the marina
  • Kept daily records of petty cash

Customer Service Representative

First Tech Federal Credit Union
08.2013 - 08.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated and engaged customers with new bank products and services.
  • Verified customer identification and documentation for compliant transactions.
  • Cross-sold bank services and products to uplift customer investments.
  • Balanced out checks and cash at the end of the day/got deposits ready for the next morning

Education

Bachelor of Science - Finance

Linfield College
Mcminnville, OR
06.2013

Skills

  • Guest Relations
  • Monetary Transactions
  • Customer Service
  • Energetic and Outgoing
  • Cash and Transaction Handling
  • Judgment and Decision-Making

Timeline

Host

Bowlero
04.2019 - 04.2020

Greeter/Gift Shop Associate

Bill Speidel's Underground Tours
04.2018 - 04.2019

Front Desk

Rudy's Barbershop
06.2017 - 03.2019

Administrative Assistant/Payroll Assistant

Delin Docks And Dock Street Marina
08.2015 - 06.2017

Customer Service Representative

First Tech Federal Credit Union
08.2013 - 08.2015

Bachelor of Science - Finance

Linfield College

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Miles Phillips