Miles Rios
Kalamazoo,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical assistant or patient attendant position in inpatient behavioral health environment. Ready to help team achieve company goals. Hardworking and driven to work quickly and effectively on projects in all types of environments. Empathetic and driven to help others.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Switchboard Operator
Western Michigan University
Kalamazoo, MI
10.2021 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained accurate records of calls placed and received.
- Connected callers with appropriate professional, department or business.
General Utilities
Rusty Bucket Restaurant And Tavern
Northville, MI
06.2021 - 08.2021
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared ingredients for menu items.
Team Member
Wendy's
Plymouth, MI
03.2019 - 05.2019
- Contributed to team success by completing jobs quickly and accurately.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Ice Cream Scooper
Guernsey Farms Dairy
Northville, Michigan
09.2018 - 12.2018
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Education
Bachelor of Science - Psychology
Western Michigan University
Kalamazoo, MI 09.2020 - Current
High School Diploma -
Northville High School
Northville, MI 09.2016 - 05.2020
Skills
Greeting customers
Windows software expertise
Strong telephone etiquette
Good with Numbers and math
Cleaning and organization
First Aid and CPR
PPE Compliance
Cultural Awareness
Computer Skills
Certification
Basic Life Support
Timeline
Basic Life Support
01-2022
Switchboard Operator
Western Michigan University
10.2021 - Current
General Utilities
Rusty Bucket Restaurant And Tavern
06.2021 - 08.2021
Bachelor of Science - Psychology
Western Michigan University
09.2020 - Current
Team Member
Wendy's
03.2019 - 05.2019
Ice Cream Scooper
Guernsey Farms Dairy
09.2018 - 12.2018
High School Diploma -
Northville High School
09.2016 - 05.2020