Miles Russell
Princeton
Summary
Dynamic Operations Manager with a proven track record at Lawntech, excelling in team leadership and customer service. Enhanced performance outcomes through effective staff training and conflict resolution. Skilled in inventory management and P&L oversight, driving operational efficiency and fostering strong client relationships. Committed to delivering exceptional results and improving team accountability. Current certified applicators license valid.
Dynamic individual with hands-on experience in lawn care and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
Lawntech / Greengroup Holdings
02.2014 - 08.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
Lawn Care Technician
Haynes Landscaping
06.2013 - 12.2013
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
- Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
Lawn Care Technician
Tru Green Chem Lawn
03.2013 - 06.2013
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
Lawn Care Specialist
Heron Home and Outdoor
04.2008 - 11.2012
- Ensured safety while operating various lawn care equipment, reducing workplace accidents.
- Assisted in training new team members on company procedures, equipment usage, and safety protocols.
- Prevented damage from pests by identifying infestations early on applying appropriate treatment methods.
- Developed personalized lawn care plans based on individual client needs and preferences.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
Lawn Care Specialist
Servello and Sons
03.2003 - 04.2008
- Achieved strong client relationships by consistently delivering high-quality results that met or exceeded expectations.
- Increased client retention by addressing concerns promptly and offering customized solutions.
- Enhanced lawn health by providing proper fertilization and weed control treatments.
- Trained and supervised junior lawn care assistants to improve quality of team output.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
Education
High School Diploma -
Winter Park Vo-tech
Winter Park, FLSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- P&L management
- Warehouse operations
- Quality assurance controls
- Customer relationship management
- Staff development
- Performance monitoring
- Policies and procedures implementation
- Management
- Inventory management
- Staff management
- Staff training
- Operations monitoring
Accomplishments
- Promoted to Field operations manager after 4 years with the company.
- Supervised team of 16 staff members.
Certification
- Certified Applicators License - 2017- current
Languages
English
Native or Bilingual
Timeline
Operations Manager
Lawntech / Greengroup Holdings
02.2014 - 08.2025
Lawn Care Technician
Haynes Landscaping
06.2013 - 12.2013
Lawn Care Technician
Tru Green Chem Lawn
03.2013 - 06.2013
Lawn Care Specialist
Heron Home and Outdoor
04.2008 - 11.2012
Lawn Care Specialist
Servello and Sons
03.2003 - 04.2008
High School Diploma -
Winter Park Vo-tech
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