Miles Woods
Norfolk,US
Summary
Dynamic and dependable professional with a robust background in customer service and sales, complemented by a recent Bachelor's degree in Psychology. Expertise in effective communication, conflict resolution, and insights into behavior within fast-paced environments. Recognized for maintaining composure under pressure while consistently delivering exceptional, people-centered experiences that foster satisfaction. Committed to leveraging skills to drive results and enhance team performance in any organizational setting.
Overview
10
10
years of professional experience
Work History
Sales Associate
GNC Live Well
08.2025 - Current
- Enhanced customer experience through knowledgeable product recommendations and personalized service.
- Managed inventory levels, ensuring accurate stock replenishment and organization on sales floor.
- Trained new associates on company policies, sales techniques, and customer engagement strategies.
- Analyzed sales trends to identify opportunities for improving store performance and customer satisfaction.
Customer Service Attendant
AVI Food Systems
05.2024 - Current
- Monitored stockroom organization and restocked shelves as needed.
- Monitored food quality and freshness throughout the shift.
- Refilled food products throughout shift to confirm full displays.
- Maintained professional appearance at all times while representing the brand positively.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Wireless Sales Associate
Wireless Zone
08.2023 - 05.2024
- Tracked sales performance metrics such as conversion rates, average order value, to monitor progress against goals.
- Identified opportunities to produce add-on sales through suggestive and consultative selling.
- Maintained accurate records of inventory levels, sales data and customer information for efficient store operations.
- Assisted customers in selecting appropriate accessories based on their individual needs.
- Developed knowledge about products and sales items to answer shoppers' questions.
Automotive Detailer
Banister Nissan Of Chesapeake
01.2021 - 08.2023
- Cleaned and polished vehicles to maintain a high level of customer satisfaction.
- Sanitized interior components like air vents, cup holders using steam cleaners.
- Operated buffer machines safely to polish car exteriors without damaging paint job.
Retail Sales Advisor
Vans
07.2019 - 09.2019
- Maintained in-depth knowledge of products, services, pricing plans, promotions, and payment options.
- Utilized suggestive selling techniques to increase average order value and promote add-on items.
- Provided product demonstrations to customers, answered questions about features, and facilitated sales transactions.
- Assisted customers with returns and exchanges while following company policies and procedures.
- Greeted customers and provided excellent customer service.
Birthday Party Host
Circus Trix
11.2017 - 08.2019
- Provided excellent customer service throughout the party to ensure parents were satisfied with their child's special day.
- Successfully planned and hosted birthday parties for up to 25 children, ensuring all guests had a fun and memorable experience.
- Organized setup and teardown of party space according to customer specifications within allotted time frame.
Food Waiter
Brixx Pizza
10.2018 - 03.2019
- Inspected dining area before opening to ensure it was presentable according to company standards.
- Accurately recorded orders from customers onto restaurant system in an efficient manner.
- Adhered to all sanitation procedures outlined by local health department regulations.
- Coordinated seating arrangements for guests based on availability, preferences, or special needs.
Work Study Student
Tidewater Community College
03.2017 - 01.2018
- Attended meetings regularly where ideas were exchanged regarding current initiatives or projects.
- Provided customer service to students and faculty, resolving inquiries in a timely manner.
- Developed strong communication skills while interacting with customers, colleagues, and supervisors.
Sandwich Artist
Subway
03.2016 - 07.2017
- Greeted customers in a professional and friendly manner.
- Prepared sandwiches according to customer requests and dietary needs.
- Followed food safety standards for sanitization and storage of food.
- Adhered strictly to cash handling policies and procedures.
- Handled cash and credit card transactions and handed back correct change.
Sales Associate
Gamestop
10.2015 - 01.2016
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized merchandise displays to promote higher levels of customer engagement.
- Encouraged customers to make additional purchases and suggested relevant items.
Education
Bachelor of Science (B.S.) - Psychology
Old Dominion University
Norfolk, VA, US12.2025
Associate Degree - undefined
Tidewater Community College
Chesapeake, Virginia, US12.2020
Standard Diploma - undefined
Catonsville High School
Baltimore, Maryland05.2015
Skills
- Customer Service
- Verbal Communication
- Listening Skills
- Reading Comprehension Skills
- Product and Service Sales
- Excellent People Skills
- Active Listening
- Emotional Intelligence
- Teamwork
Timeline
Sales Associate
GNC Live Well
08.2025 - Current
Customer Service Attendant
AVI Food Systems
05.2024 - Current
Wireless Sales Associate
Wireless Zone
08.2023 - 05.2024
Automotive Detailer
Banister Nissan Of Chesapeake
01.2021 - 08.2023
Retail Sales Advisor
Vans
07.2019 - 09.2019
Food Waiter
Brixx Pizza
10.2018 - 03.2019
Birthday Party Host
Circus Trix
11.2017 - 08.2019
Work Study Student
Tidewater Community College
03.2017 - 01.2018
Sandwich Artist
Subway
03.2016 - 07.2017
Sales Associate
Gamestop
10.2015 - 01.2016
Associate Degree - undefined
Tidewater Community College
Standard Diploma - undefined
Catonsville High School
Bachelor of Science (B.S.) - Psychology
Old Dominion University