Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Grays

Norfolk,United States

Summary

Driven professional with a proven track record in customer service and teamwork, demonstrated at Seven Eleven and other roles. Excelled in problem-solving and multi-tasking, significantly enhancing customer satisfaction and team efficiency. Skilled in time management and adept at fostering customer loyalty through exceptional service.

Overview

14
14
years of professional experience

Work History

Sales Associate

Seven Eleven
Norfolk Virginia
10.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Crew Member

Philly Cold Cuts
Virginia Beach Virginia
02.2019 - 10.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Manager

Cash Converters
Virginia Beach, VA
08.2010 - 11.2017

Education

Allied Health Science

South University
Virginia Beach, VA

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Problem-Solving
  • Multi-tasking strength

Timeline

Sales Associate

Seven Eleven
10.2021 - Current

Crew Member

Philly Cold Cuts
02.2019 - 10.2021

Manager

Cash Converters
08.2010 - 11.2017

Allied Health Science

South University
Alicia Grays