Charles Wilson
Norfolk
Summary
Motivated student pursuing opportunities in the defense industry, with a strong background in customer service and product knowledge. Demonstrated ability to exceed performance targets through effective communication and problem-solving skills. Enhanced customer experiences and loyalty by implementing improved security and safety procedures, leading to increased sales and satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate
Oakley Vault
Grove City
11.2025 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store displays to ensure an attractive shopping environment.
- Organized inventory and restocked merchandise in designated areas of the store.
- Engaged customers through product demonstrations and promotional events.
- Handled customer inquiries and resolved issues with professionalism and care.
Beach attendant
Boucher Brothers
Virginia Beach
05.2024 - 09.2024
- Enhanced guest engagement on beach by organizing beach equipment such as chairs, umbrellas, and day beds.
- Maintained cleanliness of beach areas and equipment.
- Assisted guests with beach equipment rentals and setup.
- Provided exceptional customer service to beachgoers daily.
- Coordinated with team members for smooth operations and guest satisfaction.
Sales Associate
North Face
Slippery Rock
11.2023 - 04.2024
- Enhanced customer retention by five percent through exceptional service and effective problem-solving.
- Cultivated strong relationships with clients to surpass service expectations.
- Delivered high-quality customer service while addressing client issues promptly.
- Maintained store displays to ensure an attractive shopping environment.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions accurately using the point-of-sale system.
- Organized inventory and restocked merchandise in designated areas of the store.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Servers Assistant
Bravo Cucina Italiana
Virginia Beach
10.2022 - 12.2022
- Executed secondary server tasks, including food running, beverage refilling, table cleaning and pre-bussing, trash disposal, and facilitating smooth restaurant operations.
Education
High School Diploma -
Catholic High School
Virginia Beach, VA06-2023
Bachelor of Science - Parks and Recreation
Old Dominion University
Norfolk, VABachelor of Science - Homeland Security
Slippery Rock University
Slippery Rock, PASkills
- Customer service
- Communication skills
- Event coordination
- Attention to detail
- Conflict resolution
- Problem solving
- Time management
- Guest services
- Leadership abilities
- Composed demeanor
Affiliations
Vice President of Communications - Alpha Sigma Phi 2024
Timeline
Sales Associate
Oakley Vault
11.2025 - Current
Beach attendant
Boucher Brothers
05.2024 - 09.2024
Sales Associate
North Face
11.2023 - 04.2024
Servers Assistant
Bravo Cucina Italiana
10.2022 - 12.2022
High School Diploma -
Catholic High School
Bachelor of Science - Parks and Recreation
Old Dominion University
Bachelor of Science - Homeland Security
Slippery Rock University