Elvira Tedekou Fodong
Norfolk,USA
Summary
Dedicated customer service representative skilled in teamwork and technical support. Recognized for attention to detail and ability to handle complex inquiries, ready to leverage expertise in enhancing customer loyalty and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Life Protect 24/7
Norfolk, VA
03.2025 - Current
- Developed new client relationship by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Educated clients on current promotional offerings and product using persuasive selling tactics.
- Maintained calm and demeanor and professionally managed issues in busy, high-stressed situations.
- Collaborated with team members to improve overall company performance, sharing best practices, and offering support as needed.
- Processed sales transactions accurately and efficiently using point of sale systems.
- Engage with customers to build rapport and loyalty.
Bilingual Customer Service Representative
BICEC Bank
Dschang, Cameroon
02.2022 - 05.2024
- Field in-person and telephone inquiries from more than 80 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience.
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 20%.
- Opened and managed accounts, verifying customer's checking, savings, and other financial accounts.
- Ensure Security and compliance by verifying customers information.
- Help Customers navigate online and mobile banking tools.
- Commended for exceptional problem-solving skills and the ability to handle complex customer inquiries and complaints effectively.
Education
Master of Arts - International Relations
International Relations Institute of Cameroon (IRIC)
CameroonBachelor of Arts - Trilingual Letters
University of Dschang
Dschang, CameroonSkills
- Customer Service Support
- Detailed-Oriented
- Conflict Resolution
- CRM Software (Salesforce)
- Data Entry and Documentation
- Time Management
- Call Center Operations
- Reliable and Punctual
- Teamwork and Collaboration
- Remote Work Tools (Zoom, Microsoft Teams)
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Publisher
- Proficient in PowerPoint
- Point of sale operation
Certification
- Certificate of Completion, Peace & Social Inclusion Ambassador Training, International Relations Institute of Cameroon, 05/01/22
- Certificate of Completion, Medical Billing and Coding, MedCerts, 05/01/26
Timeline
Sales Associate
Life Protect 24/7
03.2025 - Current
Bilingual Customer Service Representative
BICEC Bank
02.2022 - 05.2024
Master of Arts - International Relations
International Relations Institute of Cameroon (IRIC)
Bachelor of Arts - Trilingual Letters
University of Dschang