Milianet Riquelme
Allentown,PA
Summary
Proven Customer Service Specialist, adept in problem-solving and customer satisfaction, honed at Synchronoss. Excelled in high-stress situations, boosting loyalty through empathy and professionalism. Fluent in Spanish, with a knack for data entry, I bring a blend of reliable customer focus and adaptability, ensuring top-tier service.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Dorney Park & Wildwater Kingdom Amusement Park
Allentown, PA
04.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
In Store Shopper/customer Service
The Giant Company
Coopersburg PA
07.2022 - 04.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Customer Service Representative
Synchronoss
Allentown, PA
12.2020 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Researched and extracted data to complete tasks.
- Defined problem to identify, prioritize and select alternatives.
Education
Pharmacy Technician
U.S. Career Institute
GED -
The Literacy Center
Allentown, PA2019
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Customer Focus
- Up-selling techniques
- Data entry proficiency
- Problem-Solving
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cleaning and sanitizing
- Cooperative Attitude
- Ability to read write and speak in my 2nd language (Spanish)
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Service Cashier
Dorney Park & Wildwater Kingdom Amusement Park
04.2023 - Current
In Store Shopper/customer Service
The Giant Company
07.2022 - 04.2023
Customer Service Representative
Synchronoss
12.2020 - 07.2022
Pharmacy Technician
U.S. Career Institute
GED -
The Literacy Center