Milina Badgero
Everson,WA
Summary
Experienced retail operations manager with 20 years of leadership in hiring, onboarding, training delivery, coaching, and performance management. Skilled in guiding employees through career development while aligning team performance with organizational goals. Recently transitioned into telecommunications, bringing firsthand perspective as a training participant and peer coach. Passionate about creating engaging learning experiences that set employees up for long-term success.
Overview
27
27
years of professional experience
Work History
Sr. Support Expert
T-Mobile
Bellingham, WA
01.2021 - Current
- Participated in T-Mobile for Business (TFB) training programs, providing feedback to leadership on opportunities to improve learning clarity and effectiveness.
- Supported peers with system navigation, account management, and process guidance to reinforce training concepts.
- Developed customer-facing documentation and reports that doubled as reference tools for new hires and teammates.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Team of Experts Representative
T-Mobile
Bellingham, WA
01.2020 - 01.2021
- Assisted peers by sharing best practices and clarifying system processes during and after training.
- Collaborated with leadership on opportunities to refine training materials based on frontline experiences.
- Modeled effective customer communication during escalations and calls, supporting peer learning.
Department Manager
Nike Inc.
Tulalip, WA
01.2007 - 01.2019
- Delivered onboarding and ongoing training for new hires and existing employees to strengthen sales, service, and product knowledge.
- Conducted performance evaluations and provided targeted coaching to improve results and retention.
- Mentored employees for promotion and leadership roles, supporting succession planning.
- Partnered with district and corporate leaders to roll out new training initiatives and ensure frontline adoption.
Assistant Store Manager
Gap Inc.
Burlington, WA
01.1999 - 01.2007
- Facilitated onboarding and daily training for sales associates on customer service and operational standards.
- Managed recruitment, scheduling, and performance coaching for store teams.
- Prepared team members for leadership advancement through mentorship and ongoing training.
- Assisted in managing daily store operations and team performance.
- Oversaw visual merchandising to align with brand standards.
- Handled inventory management, including stock replenishment and organization.
Education
Bachelor of Human Resources Management -
University of Arizona Global Campus
Phoenix, AZ09.2025
Associate of Applied Science - Business Management
Bellingham Technical College
Bellingham, WA01.2021
Human Resource Certificate -
Bellingham Technical College
Bellingham, WA01.2020
Skills
- Onboarding & Training Delivery: Delivered onboarding and training programs in retail and telecom environments, ensuring employees gained the skills and confidence to succeed
- Employee Coaching & Development: Conducted performance evaluations, coached employees, and prepared team members for advancement into leadership roles
- Leadership & Operations Management: Over 20 years managing daily operations, hiring, scheduling, performance management, and process improvement
- Collaboration & Communication: Partnered with cross-functional leaders and HR to ensure training supported both employee growth and company goals
- Process & Documentation: Created schedules, job aids, and performance improvement plans that supported employee learning and accountability
- Technical Proficiency: Microsoft Office Suite (Excel, PowerPoint, Word)
Affiliations
- ERG for Pacific NW/Hawaii-Indigeous People
- SHRM Member-Local chapter Bellingham
Timeline
Sr. Support Expert
T-Mobile
01.2021 - Current
Team of Experts Representative
T-Mobile
01.2020 - 01.2021
Department Manager
Nike Inc.
01.2007 - 01.2019
Assistant Store Manager
Gap Inc.
01.1999 - 01.2007
Bachelor of Human Resources Management -
University of Arizona Global Campus
Associate of Applied Science - Business Management
Bellingham Technical College
Human Resource Certificate -
Bellingham Technical College
Similar Profiles
Xzanthia ScottXzanthia Scott
Account Associate at T-MobileAccount Associate at T-Mobile
JILL ROANHORSEJILL ROANHORSE
Customer Service Representative at T-MobileCustomer Service Representative at T-Mobile
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
William HodgeWilliam Hodge
Real Estate Appraiser at Freeland AppraisalsReal Estate Appraiser at Freeland Appraisals