Summary
Overview
Work History
Education
Skills
Timeline
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Milina Pais

Waterbury,CT

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Host

Plan B
02.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Answered phone calls to take orders, give information and document reservations.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Delivered pick-up and curbside orders to guests.

Server

Brooklyn Bakery
03.2023 - 11.2024
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, make donut boxes, wipe down tables and clean up customer areas
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Displayed enthusiasm and promoted excellent service to customers.
  • Took customers orders in person and over the phone .

Retail Sales Associate

Five Below
07.2022 - 05.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

Education

High School Diploma -

Waterbury Arts Magnet School
Waterbury, CT
2025

Skills

  • Customer Service
  • Adaptable to change
  • Detail Oriented
  • Professional Appearance
  • Multitasking proficiency
  • Effective Time Management

Timeline

Host

Plan B
02.2024 - Current

Server

Brooklyn Bakery
03.2023 - 11.2024

Retail Sales Associate

Five Below
07.2022 - 05.2024

High School Diploma -

Waterbury Arts Magnet School

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Milina Pais