Milisa Murphy
Bethel,OH
Summary
Adept at time management and customer service, I significantly enhanced service efficiency and client satisfaction at Frisch's Big Boy Restaurant. With a clean driving record and expertise in navigating diverse work environments from Irving Materials Inc. to Hawk Tag, I consistently delivered results, fostering trust and professionalism. My ability to train and lead teams underscores my reliability and commitment to excellence.
Overview
35
35
years of professional experience
Work History
Driver
Irving Materials Inc.
Milford, OH
09.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Backup batch
- Also learned to dispatch last 6 weeks.
Operator/ Shipping & Receiving
Hawk Tag
Cincinnati, OH
12.2012 - 08.2022
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Laborer
Laborers' International Union Of North America Local Union 773
Portsmouth, OH
03.1996 - 10.2009
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Identified and reported hazards on job sites to prevent accidents and injuries.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Observed site safety rules to maximize protections for team members and equipment.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Provided labor support to carpenters, masons and other skilled trades.
- Helped with erecting scaffolding and ladders.
Manager on Duty
Frisch's Big Boy Restaurant
Northern KY Area
02.1990 - 01.1996
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Diploma - Administrative Assistant
West Union High School
West Union, OH05.1989
Skills
Time Management
Valid Driver's License
Customer Service
Clean Driving Record
Punctual and Reliable
Punctuality
Timeline
Driver
Irving Materials Inc.
09.2022 - Current
Operator/ Shipping & Receiving
Hawk Tag
12.2012 - 08.2022
Laborer
Laborers' International Union Of North America Local Union 773
03.1996 - 10.2009
Manager on Duty
Frisch's Big Boy Restaurant
02.1990 - 01.1996
Diploma - Administrative Assistant
West Union High School