Milissa Phillips
Call Center Representative
Holland,MA
Summary
Professional Call Center Customer Service Representative with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Demonstrated strong communication and problem-solving skills.
Committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Waste Connections Denver
Denver, CO
02.2024 - 01.2026
- Resolved customer inquiries through effective communication, ensuring satisfaction and retention.
- Managed service requests using CRM systems to track progress and follow up on resolutions.
- Managed over 75 inbound calls daily, maintaining composure under pressure while providing exceptional service.
- Provided excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Online Grocery Associate
Walmart
Brighton, CO
09.2021 - 01.2024
- Managed online grocery order fulfillment ensuring accuracy and efficiency in product selection.
- Collaborated with team members to streamline inventory management processes, enhancing stock availability.
- Trained new associates on operational procedures and safety protocols for online grocery service.
- Implemented strategies to improve order processing times, contributing to overall customer satisfaction.
Home care Provider
Patricia Feinauer/Palco
Colorado Springs, CO
08.2016 - 07.2021
- Assisted with medication management, ensuring adherence to prescribed schedules and safety protocols.
- Coordinated transportation for clients to medical appointments, improving access to necessary healthcare services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided personalized care to clients, enhancing daily living activities and emotional well-being.
Asst. Manager
Burger King
Willimantic, CT
02.2010 - 01.2014
- Utilized planograms accurately to maintain an organized retail environment that facilitated efficient workflow processes for team members.
- Enhanced retail data accuracy by diligently collecting and entering product information into the system.
- Maintained open lines of communication between corporate headquarters and retail locations to ensure alignment with company goals.
Education
Associate of Science - Human Psychology
Quinsigamond Community College
Worcester, MA05-2014
Skills
- Customer relationship management (CRM)
- Active listening
- De-escalation techniques
- Customer education
- Reliable and timely
- Data entry
- Call center experience
- Microsoft Excel
- Live chat support
- Payment processing
- Follow-up skills
Accomplishments
- Achieved 100% call resolution by completing inbound and outbound calls with accuracy and efficiency.
- Responded to over 75 inbound calls daily for customer inquiries each day.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Waste Connections Denver
02.2024 - 01.2026
Online Grocery Associate
Walmart
09.2021 - 01.2024
Home care Provider
Patricia Feinauer/Palco
08.2016 - 07.2021
Asst. Manager
Burger King
02.2010 - 01.2014
Associate of Science - Human Psychology
Quinsigamond Community College