Summary
Work History
Education
Skills
Timeline
Receptionist

Milissa Tischbein

Experienced Substance Abuse Advocate
Marine City,MI

Summary

My passion is to connect individuals to treatment and recovery services. I have facilitated pathways to recovery, providing case management, treatment, and community outreach services to individuals diagnosed with co-occurring substance use and mental health issues pre and post-release and actualizing as a liaison to detox, inpatient, and residential facilities to promote appropriate treatment and discharge planning by coordinating and monitoring community-based living arrangements such as sober housing.

Work History

Case Manger

Salvation Army Harbor Light
09.2023 - Current
  • Facilitate didactic groups and case management services
  • Conducts didactics/educational lectures
  • Maintain case records in accordance with Harbor Light standards
  • Participates in the review of all clinical issues, activities and program policies and procedures
  • Assists clinical staff with various tasks as assigned

Substance Abuse Call Center Specialist

Families Against Narcotics
Fraser, MI
  • Supported and counseled clients with drug and alcohol addiction.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Identified problem areas impacting participants' ability to successfully complete treatment.
  • Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
  • Developed referral process to assist client access to special programs and services.
  • Worked closely with police departments and drug court staff to place individuals in treatment.
  • Followed up with participants on their journey to sobriety.

Operations Coordinator

ARC Document Solutions
Farmington Hills, MI
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
  • Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line
    profitability.

Independent Business Owner

MT Properties DBA Secret Treasures Resale
St. Clair Shores, MI
  • Developed marketing campaigns to deliver messages to right audience.
  • Designed detailed business plans to outline finances, goals and operations of company.
  • Delegated work to staff, setting priorities and goals.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Manged staff of over 15 employees.

Education

Bachelor of Science - Criminal Justice

Baker College

Skills

  • Case Management
  • Community Resources
  • Customer Service
  • Care Plans
  • Addiction Medicine
  • Leadership
  • Time Management
  • Problem Resolution
  • Active Listening
  • Data Management
  • Emotional Intelligence
  • Substance Abuse Prevention
  • Dependency Recovery
  • Support Group Organization
  • Schedule Coordination
  • Negotiation and Persuasion
  • Fact Checking and Investigation
  • Creativity
  • Adaptability

Timeline

Case Manger

Salvation Army Harbor Light
09.2023 - Current

Substance Abuse Call Center Specialist

Families Against Narcotics

Operations Coordinator

ARC Document Solutions

Independent Business Owner

MT Properties DBA Secret Treasures Resale

Bachelor of Science - Criminal Justice

Baker College

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Milissa TischbeinExperienced Substance Abuse Advocate