Milka Cansino Bolos
SNACKZ IT
Rialto,CA
2027
years of professional experience
To acquire a position that utilizes my skills and abilities as well as offers challenges and an opportunity for career growth and personal development.
Work History
MANAGEMENT TRAINEE
11 Years 4 Months- Take orders and up sell latest promotion of the outlet
- Opening and closing of daily operation
- Cooking and powdering of food
- Ordering and receiving stock
- Maintain cleanliness and orderliness of the outlet
- Comply with other duties and responsibilities required
Quality Assurance Analyst
Preschool Teacher
2 YearsCustomer Service Senior Officer/Senior Sales Executive
2 Years 9 Months- Handled the service and operation department of a telecommunication and financial company in the US
- Attended to billing, payments, cancellations and retentions of accounts
- Did cross selling of products to tailor fit to the needs of clients
- Contacted potential clients for a new sign up or renewal of service
- Handled and resolved customer complaints in a timely manner
- Responded to emails promptly and accurately
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications diligently
- Set up new customer accounts, process orders, forms, applications and requests
- Direct requests and unresolved issues to the designated resource
- Record details of inquiries, comments and complaints
- Prepared and distribute customer activity reports
Receptionist/Admin Executive
2 Years- Establishes, develops and maintains business relationships with current customers in the assigned territory/market segment to generate new business for the organization’s products/services
- Makes telephone calls and in-person visits and presentations to existing and prospective customers
- Route calls to guests
- Researches sources for developing prospective customers and for information to determine their potential
- Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities
- Identifies advantages and compares organization’s products/services
- Available upon request
Quality Assurance Analyst
7 Years 4 MonthsEducation
Certificate - Practical Nursing
Excellence Awardee
Bachelor of Science - Tourism
High School Diploma
Skills
Supported children in early childhood development activities.
Communicated effectively in English
Bahasa Indonesia
and basic Malay.
Facilitated positive interactions through strong interpersonal communication skills.
Navigated various online communication platforms efficiently.
Utilized Microsoft Word
Excel
and PowerPoint for diverse tasks.
Managed tasks effectively under pressure.
Maintained organization with a focus on detail.
Timeline
Quality Assurance Analyst
Bibo Global Opportunity
04.2019 - 2026Read More
MANAGEMENT TRAINEE
SNACKZ IT
04.2015 - CurrentRead More
Preschool Teacher
KINDERLAND INTERNATIONAL PRESCHOOL
06.2012 - 06.2014Read More
Customer Service Senior Officer/Senior Sales Executive
PEOPLE SUPPORT PHILIPPINES
06.2009 - 03.2012Read More
Receptionist/Admin Executive
FOUR KINGS HOTEL AND CONFERENCES, PHILIPPINES
04.2007 - 04.2009Read More
CARDINAL ACADEMY
High School Diploma
Read More
ST. MARY’S COLLEGE
Bachelor of Science from Tourism
Read More
NAZARENUS COLLEGE
Certificate from Practical Nursing
Read More
Quality Assurance Analyst
Bibo Global Opportunity
2019 - 01.2026Read More