Milka Flores
Mesa,AZ
Summary
At 1-800 Flowers, I spearheaded operations, enhancing customer satisfaction and staff performance through effective leadership and problem-solving skills. My adeptness in staff training and development, coupled with a knack for optimizing inventory and scheduling, significantly boosted operational efficiency. Renowned for maintaining high morale and fostering a team-oriented environment, I excel in multitasking and decision-making, ensuring top-notch service delivery.
Employment history before 1-800 Flowers includes another flower shop, Flowerama. As well as a used car dealership, cleaning company and fast food restaurant.
Overview
6
6
years of professional experience
Work History
Assistant Manager
1-800 Flowers
Mesa, AZ
05.2018 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
Diploma - High School
Mesa High School
Mesa, AZ05.2003
Skills
- Money Handling
- Product and service knowledge
- Staff Training and Development
- Staff Supervision/Management
- Employee Scheduling
- Customer Service
- Team Leadership
- Computer Skills
- Multitasking Abilities
- Decision-Making
- Problem-Solving
- Organizational Skills
- Hiring and Training
- Professional and Courteous
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
1-800 Flowers
05.2018 - 02.2024
Diploma - High School
Mesa High School